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Overcharging Uber cab complaint I got two nasty surprises from Uber in Kolkata, India

Consumer Complaint ID : CCNO26633   1138

Cab Booking  Post date : June 24, 2017

Over the past two days, I got two nasty surprises from Uber in Kolkata, India. Both the times, I booked cabs under their Uber Pass offer and both the times the fare shown was Rs 99. But after I got off, once the amount deducted was Rs 273.84 (on 20.6.17 for a journey from Garia to Jimmy's Kitchen) and the second time it was Rs 308.78 (on 22.6.17 for a journey from my Brahmapur home to One Auto at Kalikapur, a distance of 7.9 km). What disgusting service!

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Review Date :
Reviewed Item : Cab Booking
Author Rating : 5

Complaint Against : Uber
Result 12 votes

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    在您需要知道的 片碱Dubai 上的警告标志 AlphonsoAvs February 9, 2018

    It is often used in production of dairy products.

    Uber dropped me in wrong destination Hirak Nandi February 6, 2018

    Uber dropped me in wrong destination and charged me extra money.#horrible experience.. i want my money back.

    Absurd online cab fare KALLOL MAJUMDER February 5, 2018

    Both Uber & Ola are simply looting the customers nowadays. A normal ride anyday in Kolkata for 160-180 is showing 550+ & pool is 400+, a surge over 300% by Uber!!! They are alws ready with their lame excuses..... is there anything to stop this nonsense? This is insane

    Overcharge Bidisha Bose January 24, 2018

    I took a Uber go at 8am on 24th January with Shakil from Woodstock floors Nirvana sector 50 Gurugram to Huda city centre metro station. Fare was shown as 80/-...i was shocked when I later saw a message saying that I was charged nearly 800/- .I have all the screen shots to provide that Shakil did not end his trip but extended it much beyond. I have been cheated and demand my money back.

    Over fare charging Malvika January 15, 2018

    I was shown fare of Rs 79 while booking uber pool..but because of driver stupidity he forgot to pick one passenger and then took u turn just to pick fellow passenger..
    While dropping me he asked me to pay Rs152..
    This is not done..if i would be ready to pay 150 then i would have booked uner go..this is not done..its happening with me everynow and then..but today it was high time..i was not carrying cash..i have to take cash from a colleague and face this embarassment because of u n ur pathetic service..
    I want my money back..if u r not valuing ur customer then i will also not respect u..i want my money anyhow otherwise i will escalate this to consumer forum.

    OVERCHARGED EVERY SINGLE TIME Tabinda hossain October 16, 2017

    Im actually so disgusted by your service. So im from kolkata and i have been using Uber for sometime now. For the last three trips i was overcharged by 70-80rs on the basis of "PARKING FEE " and "TOLL TAX" which is supposed to be included in the estimated fare which you show at the start of a trip. At the end of the trip the fare breakup in the driver's phone doesnt include the parking charge and the toll tax and they end up asking me for the same. Every single time i end up in a tussle with the driver and then i lodge a complaint and the money is refunded. WHAT IS THIS? IS THIS LIKE A REGULAR CYCLE NOW? Half of the time you dont bother to reply on the helpline. I would NEVER recommend anybody I know of to ever use an Uber. Its a fraud organisation.

    Mr. V.A.Passi September 18, 2017

    I booked a cab from Gurgaon to Vikaspuri on 16Sep.2017 for my neighbour.The driver collected Rs.650 as bill.When I checked on my uber app.it still shows outstanding Rs.650.I contacted Uber by mail.The reply is that it was booked for online payment.They are not ready to take action against their driver but still asking customer to pay once again for the trip.

    Overcharged for a trip Bhavini Verma September 18, 2017

    Hi Team,

    The route which I took was different from the original route only by only 2-3Km, so this much fare should not be charged.

    A steep increase of Rs 170 doesn't justify the difference in distance.

    Kindly have a look at the Google map and see the difference in both the routes.

    And if this is the case then i think we should boycott uber.

    Over charging Sanjib Chaudhuri September 15, 2017

    When I booked Uber pool rs 99 has been displayed and at the end I have been charged rs139
    I really don't understand this

    Extra fare on pool Gaurav pal September 15, 2017

    Today i.e.15sep2017, i booked a cab from dilshad colony to laxmi nagar for Rs 59/- in POOl by mistake my driver end my trip near nirman vihar (on the way) and it shows a fare of Rs 139 and when i did complain, they said this is due to route and navigation this is really bullshit