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Their is no refund of money in my account after been cancelled

Complain ID : CCN036114   44  

Ticket Booking Complaint Date: September 8, 2023
I booked two tickets on 3 September 2023 at 13:28 at Millenium City centre to vishwavidhyalay by Ticket vending machine and paid online 100 bucks but due to some error the machine declined the tickets and ensured the refund within a week but still their is no refund.
Complaint Against : Delhi metro online ticket management.

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