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Faulty Daikin A.C delivered by Infibeam, and not being replaced for a month now..

Complain ID : CCN019673   20   Complaint's Reply

Ticket Booking Complaint Date: May 31, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: F-1103, Park View City 1, Sohna Road,Gurgaon
I have bought a Daikin A.C worth 51,000 from Infibeam online on 17th April 2016. Daikin authorised personnel came to install it a month back but found it faulty. It was not being replaced on the pretext that the dealer invoice was not issued by Infibeam. 2 weeks ago, Infibeam sent me the scanned copy of Dealer bill which I forwarded to Daikin. They are still refusing to replace it. I have both the Infibeam invoice and the Dealer's invoice and have passed on both. As per Daikin's own policy, they replace faulty A.Cs without question ! But they are not even calling me to update me as to when the replacement will be done.
The entire summer is running out and my kids(for whom I bought the A.C) have suffered for more than a month already. Kindly get it resolved ASAP as Daikin is behaving very stubbornly and not even communicating.

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    by Daikin:

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    Dear Customer,

    Sorry for the inconvenience. This is to inform you that your concern has been noted and will be escalated to our team.
    Kindly share your contact details /site address and complaint no. at cs@daikinindia.com so that our team can assist you.

    Thanks & regards,

    Customer care Team
    cs@daikinindia.com
    1800 102 9300 / 1800 22 9300

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