Laptop under warranty - ASUS
Complain ID : CC13906 77
Laptop Complaint
Complaint Date : August 5, 2015
Dear Sir,
I had bought ASUS laptop from PAN Computer & Peripherals, Shakarpur, Delhi -110092 on 30th March, 2014. It crashed in Feb, 2015. It was under warranty. My all data and images of my family were there in the laptop and I do not have backup of those as I was never told by the company that data backup has to be taken. I am following up with ASUS since Feb 2015.
I checked with data recovery company and they quoted me about Rs. 33,000 for data recovery.
Now, I want ASUS to pay this amount to recover my precious data as the laptop was under warranty. However, they are ready to change the crashed hard disk of the laptop but ready to take responsibility of data recovery.
My point is that data would not have lost if laptop was of good quality and would not have crashed within one year of purchase so ASUS should be responsible for the same.
It has been so long for me to follow up with the company. These companies always take benefit of people being busy and do not respond to their queries properly.
I am loosing a lot of my time following up with them. And, now they are giving me a deadline to accept only new hard disk while I want them to arrange for data recovery as well.
Requesting you to kindly advise on the same. I'll be really very grateful to you.
Thank you.
Regards,
Anuj Singhal
9811385090
Dealer: PAN Computer & Peripherals, Shakarpur, Delhi -110092
Purchasing date: 30th March, 2014
Customer Name : Anuj Singhal
Customer Contact No : 9312171563/ 9811385090
Address : 1/4694 first floor street number 4B balbir nagar extension shahdara delhi
Pincode : 110032
Unit Serial No : DBN0CX210293455
I had bought ASUS laptop from PAN Computer & Peripherals, Shakarpur, Delhi -110092 on 30th March, 2014. It crashed in Feb, 2015. It was under warranty. My all data and images of my family were there in the laptop and I do not have backup of those as I was never told by the company that data backup has to be taken. I am following up with ASUS since Feb 2015.
I checked with data recovery company and they quoted me about Rs. 33,000 for data recovery.
Now, I want ASUS to pay this amount to recover my precious data as the laptop was under warranty. However, they are ready to change the crashed hard disk of the laptop but ready to take responsibility of data recovery.
My point is that data would not have lost if laptop was of good quality and would not have crashed within one year of purchase so ASUS should be responsible for the same.
It has been so long for me to follow up with the company. These companies always take benefit of people being busy and do not respond to their queries properly.
I am loosing a lot of my time following up with them. And, now they are giving me a deadline to accept only new hard disk while I want them to arrange for data recovery as well.
Requesting you to kindly advise on the same. I'll be really very grateful to you.
Thank you.
Regards,
Anuj Singhal
9811385090
Dealer: PAN Computer & Peripherals, Shakarpur, Delhi -110092
Purchasing date: 30th March, 2014
Customer Name : Anuj Singhal
Customer Contact No : 9312171563/ 9811385090
Address : 1/4694 first floor street number 4B balbir nagar extension shahdara delhi
Pincode : 110032
Unit Serial No : DBN0CX210293455
Related complaints
-
Complaint Regarding Defective Laptop purchased from Vijay Sales Shadipur of Lenovo Company Model IDEDEEPAK GOYAL / Laptop Complaint / January 29, 2025 / North West Delhi / DelhiLenovo Case 2023368056 I WANT FULL REFUND ONLY DAMAGED WORST PRODUCT RECEIVED ON 8 AUGUST 2024 PURCHASED AND IT WAS SAME DAY DAMAGED RECEIVED WHEN CHECK AT HOME I purchased laptop on 8 august 2024 but when i received the laptop it's alphabet keys lik... -
Laptop Screen IssueNandini / Laptop Complaint / February 10, 2024 / Chittoor / Andhra PradeshDear Sir/Madam I bought the laptop on 5th Feb 2024 in Reliance digital Chittoor and I am getting issues with the screen blinking and getting lines in the screen. Today got the call from Lenovo team and they have done some updates after that also issu...
-
INTERNET CONNECTION PROBLEMSUBHAJIT PAL / Laptop Complaint / January 2, 2024 / Jamshedpur / JharkhandDear Sir, I have purchase a Laptop from Jamshedpur Store Name : E World , Bistupur, Jamshedpur, Jharkhand-831001 on 08/11/2023 vied Bajaj Credit Card. Within one weak it was created problem to internet fluctuation, Not connected properly , Several ti...
-
Flipkart is denying to replace a defective product (laptop) from 14th Aug 2023 to till date (28Aug 2Kamlesh Kumar Markam / Laptop Complaint / August 28, 2023 / Asansol / West BengalFlipkart is delaying to replace a defective product (laptop) from 14th Aug 2023 to till date (28Aug). Order ID: OD328815379748100 Purchase and Return request 14August2023 DOA date and Seal pack done on : 23August2023 by Asus Tech Replacement placed d...
-
My laptop is not openRajkumar chauhan / Laptop Complaint / August 25, 2023 / Ballia / Uttar PradeshMy laptop is not open from tommaro
-
HP ARE NOT AGREED TO REPAI/REPLACEMENT UNDER WARRENTY COVERSANDIP gHOSH / Laptop Complaint / March 31, 2023 / Ghaziabad / Uttar PradeshI have purchased a HP13 ENVEY X360 laptop on dated \21.08.2022 from HP Authorized Channel Partner Croma vide Invoice No. SLA024004004672 Order Id SOA024004004672 .The Above Laptop is Screen protection Laptop which i had pay for Rs. 2400/- extra. Rece...
Service issue | Complaint | Query | Feedback | Suggestion | Reply