Registration promised but not done by DSK Benelli showroom email trail explained

Hi People need help - it's been long I tried alone ..... I currently reside in Siliguri please see below email trail and my concern and kindly advice - it's just an email I have ph calls and SMS and chats .....

On 07-Feb-2017, at 12:47 PM, prasant tamang wrote:

Hi Benelli Team,

This is Prasant Tamang who has bought your TNT25 on Sept 2016 from DSK Benelli Delhi India .... post my purchase I decided to do my number registration from DSK Benelli Siliguri, West Bengal, India. Hence I contacted Delhi team for the same and they confirmed that registration is possible from Siliguri and I too confirmed the same from Siliguri DSK Benelli they said there is no problem they will do the registration from Siliguri also I mentioned I don't have any proof of that place they said don't worry will manage, but still I had a serious doubt.

November I visited the showroom in Siliguri West Bengal gave all my invoice and cash (INR 21000) for registration including a fine for Temporary Number post that DSK Benelli Siliguri folks named Somyadeep (Contact No +91 85850 48501/ +91 79-08255131) Manoj (+91 90070 13782) and Pramod (+91 90731 11314/ has been beating around the bush and has given me zero customer service and I was even told by DSK Benelli Siliguri why will I take the ownership of your bike becaused you have purchased from some other Benelli showroom

Since November till date I have been continuously following up for my registration and now after 4 months Siliguri DSK Benelli tells me they won't do the registration because the bike is not sold by their showroom but some Benelli showroom in Delhi..... my question is ain't the company same whether I purchase the bike from any showroom it's Benelli bike, how can they deny after committing and after my statements for registration was clear.

I have given all my support as and when required but now they want me to get the temporary number applied from Delhi again and produce the same to Siliguri (these are 2 different states in India) also who is going to pay the fine that would have incurred for all these months.... i as a customer have faced a lot and I'm not to be blamed for any fine or due amount because I have informed and given all necessary documents well in time.

They are rude no sense of urgency and I swear I'm filing a legal suit against the showroom and Benelli if no further action is taken and I want my registration to be done.

This is gonna be a bad impression for such a big international company having such a poor staff and irresponsible people to work with ..... please note they work for selfish motive not for the company.

Honestly this is my final call since I have be harnessed and been given a mental pressure for past 4 months with no solution.

Please look into the matter.

Sent from my iPhone
Prasant Tamang
+91-9560954227

On 13-Feb-2017, at 9:19 PM, prasant tamang wrote:

Benelli Italy,

Still have not hear from you please update if you are working on the same else I might have to approach consumer forum and the name of ur company will be in bad reputation.

Please solve this case with Benelli Siliguri asap plus any mis-happening during the course the blame would be straight to DSKBenelli Siliguri and Benelli company.

Also the Manager (Manoj) of the showroom is rude and is saying do what u want to do I will see for it

Sent from my iPhone

On 15-Feb-2017, at 9:03 PM, prasant tamang wrote:

Hi Team I have another complain registered also no progress till date ..... now delhi team has informed Pramod & me that the registration in Delhi now would cost INR 32000 which could have been done in INR 16000 ....if I have no option then who will pay for the extra amount now plus As discussed with DSK Delhi for Temp Number RA Siliguri or Darjeeling will cost extra amount of approx 10000 as well......please suggest who is responsible for this extra amount caz I as a customer is not at fault because I have been following up on calls and chats and SMS for my registration.... it's been 4 months now who is taking the responsibility if the bike is Seized by the police or any unfortunate happening..... All people involved are not taking appropriate action plus the showroom manager and Promod is straight always saying that "Do what you what to we don't care go anywhere"..... hence I'm left with no option rather than to log a FIR and reach consumer court, if still my problem is not solved........i need serious timelines .... enough of talking now it's time for some action