Complain Flipkart e gift voucher option is total scam

I received a flipkart e gift voucher on 29th december 2017 worth Rs 2000. All these days and months it was fine, on 14th of June 2018 the sender probably updated the pin and in the process ended up adding it to their flipkart wallet. Now, i have contacted flipkart regarding the same through facebook, flipkart website and even twitter to get my 2000 back, as we all know gifts once received cant be taken back. But they wont transfer the amount from the sender to my account, i am the actual owner of the e gift card, since i was the receiver of the e gift voucher, and it was just a system glitch of the flipkart app on mobile which enabled the sender to use the e gift voucher after so many months to his or her wallet, so rightfully i should get back the money, as in the terms and conditions its nowhere written that the e gift vouchers are a property of the sender always, and its never of the receiver. If such is the case, then someday flipkart will even tell me to give back the products that i purchased with e gift vouchers, because i am the receiver and not the rightful owner of the amount as per their statement. I want to know why dont you give me back the 2000? All these months it was with me, suddenly due to your app the sender gets it back to wallet, then you should transfer it back to me, is not it? I have been shopping from other leading e commerce sites, but never have i ever seen such a scam where the sender can use the e gift voucher anytime anywhere, with the help of flipkart app. So flipkart in a way is encouraging these kind of scams done by others. I waited for 15 days for a resolution and then their representative named Deepak called up and told me they will not give me the money back, as its the sender's not mine. Incident IN1806221909452438116 then why on earth do you call it E GIFT VOUCHER Flipkart? Do you understand the meaning of gifting anyone anything? Can you or your CEO Kalyan Krishnamurthy or the Bansals, go and give someone a gift and then months later go back to the receiver's house and snatch away the gift saying you are still the owner of the item as you purchased it with your money and gave the gift? What kind of logic is this? And where is this clause written on your E GV terms and conditions? When you are openly supporting e gift card fraud usage by sender, without giving money back to receiver, then why do you keep the facility of e gift card? Just because this is done online, you guys can do anything, right? If this was a physical gift, could you take it back? Ask your superiors, ask your CEO, ask your owner, what is the meaning of gifting? You can easily transfer the amount of 2k which is wrongfully obtained by the sender due to flipkart app glitch to my "receiver's" wallet, as i am the rightful owner of the 2k, i received the card, i received the pin, but i cant use it. WOW! What a SCAM. Kudos to your team.

I will be following this issue up and taking it further on social media platforms flipkart. I have 2 accounts on flipkart, if you go through the incident number, i have mentioned two numbers, with one number you will see how many orders i have placed every month, i have chosen to be your loyal customer for so many years, placing orders every week minimum once. This is not expected from you, you cant reward me with such loyalty programme, this is not about 2000, but about the emotional bonding we have with any shopping malls or stores. I have been shopping with flipkart for several years now, and very very regular, going by my purchase history. You could always have given me back the money, previously i always got help from your facebook team for any order issue. This time your services just disgusted me and am upset beyond words. I will see what i can do to spread the story your loyalty programme to me online.