WARRANTY for Ambrane Power Bank P-1310 (CS171127TR000002) - Ambrane India limited

On Tue, Apr 3, 2018 at 8:35 PM, Litan Majumder wrote:
Ambrane Customer Care

This is to inform you that, I have purchased Ambrane Power Bank P-1310 (CS171127TR000002) through Invoice Number- BJ/RI/7011 dated 12 sep,2017 but, after using the device for 30 days the device does not detect any Mobile and does not charge any device through the USB port.

Thereafter, I have taken the Power Bank to your authorized Service Centre vide service request no. RVSRN1711SGA00051 Dated 29/11/2017 for repair. The device was collected by the Service Centre for further necessary action.(Copy of Invoice & Service Request attached)

However, after waiting for a long time and and subsequent communication with the Service Centre no proper advice was provided. The Service Centre was also unable to provide any information about the status of service request.

Therefore, I would request you to look into the matter and provide the necessary warranty or service or replacement as soon as possible or I shall have no other option except moving to Consumer Forum.

Litan Majumder.
M- 9436169968.



I have visited the service center at agartala for collect my ambrane power bank. But the service person said the product not received by them till today. They have also communicated with the ambrane customer care for the product. But they said the product not received by the repairing center of Delhi till the date. I have sent you a document of FedEx courier attached this mail as a proof of delivered the product at your Delhi repairing center.
I don't know anything.... I want to get my product in any how as a right of customer.
Litan majumder.

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On Tue, Apr 24, 2018, 8:30 PM Litan Majumder wrote:
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Dear sir,
I have visited the service center at agartala for collect my ambrane power bank. But the service person said the product not received by them till today. They have also communicated with the ambrane customer care for the product. But they said the product not received by the repairing center of Delhi till the date. I have sent you a document of FedEx courier attached this mail as a proof of delivered the product at your Delhi repairing center.
I don't know anything.... I want to get my product in any how as a right of customer.
Litan majumder.

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Dear customer

Greetings of the day !!

Kindly contact with service center your product is laying with service center .
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​Deepak ha ​

Team Ambrane-Support
www.ambraneindia.com

Helpline no.

011-45911111

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On Fri, Apr 20, 2018 at 8:47 AM, Litan Majumder wrote:
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Provide me the exact date of delivery of the product in my hand. As well as the dispatch copy and tracking code immediately.
Litan majumder.

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On Wed, Apr 18, 2018, 6:31 PM Ambrane Care wrote:
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Dear customer

Greetings of the day !!

Your product still in repairing .
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​Deepak jha ​

Team Ambrane-Support
www.ambraneindia.com

Helpline no.

011-45911111

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On Wed, Apr 18, 2018 at 12:11 AM, Litan Majumder wrote:
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Dear sir,
Provide me the details of the product dispatch by your office and the product being received by the service center as claimed by you. So that I can take necessary action.

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On Thu, Apr 12, 2018, 6:27 PM Ambrane Care wrote:
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Dear customer

Greetings of the day !!

Kindly collect your product from you service center .

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​Deepak jha ​

Team Ambrane-Support
www.ambraneindia.com

Helpline no.

011-45911111

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On Thu, Apr 12, 2018 at 12:00 PM, Litan Majumder wrote:
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I have not yet received my Power Bank. As per your mail you say" Kindly collect your product from you service center" . But I have go to the service center as well as call them several time for the product . The answer no Power Bank come their Service center from ambrane company. In this situation I am puzzled what happen with me. I do a very sin to bay a product from ambrane company.
I give you 2 nos. mobile no. of surajit's mobile service center ,agartala. M-8974167745.M-7005415320.

The service center shifted their room 3 times during this time.

litan majumder.Agartala M-9436169968.

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On Sat, Apr 7, 2018 at 5:06 PM, Ambrane Care wrote:
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Dear customer

Greetings of the day !!

Kindly collect your product from you service center .
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​Deepak jha ​

Team Ambrane-Support
www.ambraneindia.com

Helpline no.

011-45911111

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On Fri, Apr 6, 2018 at 1:57 PM, Litan Majumder wrote:

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Dear Mr Deepak Jha
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I am very sorry to inform you that I have not yet received the power bank.

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On Wed, Apr 4, 2018, 6:27 PM Ambrane Care wrote:
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Dear customer

Greetings of the day !!

You still not received your product .
Hide quoted text

​Deepak jha ​

Team Ambrane-Support
www.ambraneindia.com

Helpline no.

011-45911111

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On Tue, Apr 3, 2018 at 8:35 PM, Litan Majumder wrote:
Ambrane Customer Care

This is to inform you that, I have purchased Ambrane Power Bank P-1310 (CS171127TR000002) through Invoice Number- BJ/RI/7011 dated 12 sep,2017 but, after using the device for 30 days the device does not detect any Mobile and does not charge any device through the USB port.

Thereafter, I have taken the Power Bank to your authorized Service Centre vide service request no. RVSRN1711SGA00051 Dated 29/11/2017 for repair. The device was collected by the Service Centre for further necessary action.(Copy of Invoice & Service Request attached)

However, after waiting for a long time and subsequent communication with the Service Centre no proper advice was provided. The Service Centre was also unable to provide any information about the status of service request.

Therefore, I would request you to look into the matter and provide the necessary warranty or service or replacement as soon as possible or I shall have no other option except moving to Consumer Forum.

Litan Majumder.
M- 9436169968.