delivered a broken mug by flipkart consumer complaint

Complain ID : CCN019488 25

File A Complaint Complaint Date: May 28, 2016

Modified date: May 28, 2016

State : Delhi
City : New Delhi
Address: 15/299 Cariappa Vihar Delhi Cant

I was delivered a broken mug by flipkart on 12th may 2016 vide order number OD 305825028270940000. As per company policy the goods can be returnrd within 10 days . The company rep said that the return will be done . On checking the online status i was surprised to see that the refund has been rejected with the details saying that the issue has been resolved between the customer and the seller . Fraudulent statement. Please help.

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