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Transaction successful but they told they did't get

Complain ID : CCN032600   20  

Airlines Complaint Complaint Date: June 4, 2019
  • State :  Kerala
  • City :  Kannur
  • Address: Souparnika House, Pavannur Motta PO, Mayyil VIA, Kannur DT, 670602
on 21st may I tried to book 3 go air flight ticket at 12.40 pm from Kannur to Bangalore and I paid the amount 6138...But soon I got a mail that the payment is declined. Then I called the customer care and they told they didt get the amount. please contact your bank.. Then I contacted SBI bank at Anjarakandy. and after 7 days also I didt get any updates so on 3rd june I registered one complaint through net banking, so today 4th may I got a replay that as confirmed with the merchant the trasaction has been successful....that means I lost my money????? Please take some measures.
booking PNR - P4IQVV
Flight - G8623 , 12.40 PM
MY TRANSACTION NO - IGAGEMDNL2

Why your customer care peoples saying lie.. because of her words I rebooked the ticket and I travelled... .Please take some measure..Other wise I will approach consumer court

Preethi
9995393437
Complaint Against : Go airlines

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