\
Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Itinerary Changed after booking done complain with yatra.com

Complain ID : CCN030215   19  

Travel Complaint Complaint Date: September 10, 2018
Modified date: September 22, 2018
In the month of june i have booked a land package of Bali & Malaysia from Yatra.com
In that package i have booked parasailing but 1 day before my departure they have changed my booked parasailing to flying fish without informing to me due to this i have to pay extra 160 USD in bali to the watersports service provider.
Now i am asking the reason how they can change the booked itinerary without informing or taking approval from the customer so they are not replying me on that.
Now i have asked the refund from them for Parasailing so they answered me that booking amount for parasailing is only 5 USD and flying fish is costlier to parasailing.
Now Mr Ankush there team leader has started to talk in rude tone with me i am asking the reason of not informing me they are not giving me answer on that. i have asked them to show me the booking details of my package on this they are answering me its there company policy they can not show it to customer.
I need help on this matter as i have made all of my efforts to get the reply and compensation from them
Complaint Against : yatra.com

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    Write your Consumer Complaints at forum, talk to members having similar complaints. Consumer Court, Consumer Complaint, Help to file Consumer Complaint Court, Address of Consumer Courts, Complaint against mobile phone service Online Consumer Complaint, Complaint against government department How to trap a bribe seeker Complaint.