Changing attitude of Sterling Holidays
Complain ID : CC15932 75
Travel Complaint
Complaint Date : February 7, 2016
As a member of Sterling Holiday resort, I wanted to book a two room apartment at one of there resort in May 2016 against my accumulated points sent my request on the day the bookings start.The agent at their call center said that they can allot only one room per membership during peak season irrespective of the member having sufficient points to his credit, According to them they wanted to maintain availability to all customers. When I maintained that I need only ONE apartment with two rooms, Sterling said that the particular resort is a leased one and has only Guest rooms unlike their own resorts which have studios, one bed room and two bed rooms apartments apart from Guest rooms.
I informed them that this was not the case in the past years, they maintained that this is as per their recent policy. Sterling did not convey about the existence of such policy and therefore in my opinion they are wrong in denying the request because of their own internal reasons. I have also informed the agent that I will need a confirmation to my request within 24 hours failing which I shall be publishing my grievance in the Social media
I informed them that this was not the case in the past years, they maintained that this is as per their recent policy. Sterling did not convey about the existence of such policy and therefore in my opinion they are wrong in denying the request because of their own internal reasons. I have also informed the agent that I will need a confirmation to my request within 24 hours failing which I shall be publishing my grievance in the Social media
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