Changing attitude of Sterling Holidays
Complain ID : CCN015932 23
Travel Complaint
Complaint Date: February 7, 2016
As a member of Sterling Holiday resort, I wanted to book a two room apartment at one of there resort in May 2016 against my accumulated points sent my request on the day the bookings start.The agent at their call center said that they can allot only one room per membership during peak season irrespective of the member having sufficient points to his credit, According to them they wanted to maintain availability to all customers. When I maintained that I need only ONE apartment with two rooms, Sterling said that the particular resort is a leased one and has only Guest rooms unlike their own resorts which have studios, one bed room and two bed rooms apartments apart from Guest rooms.
I informed them that this was not the case in the past years, they maintained that this is as per their recent policy. Sterling did not convey about the existence of such policy and therefore in my opinion they are wrong in denying the request because of their own internal reasons. I have also informed the agent that I will need a confirmation to my request within 24 hours failing which I shall be publishing my grievance in the Social media
I informed them that this was not the case in the past years, they maintained that this is as per their recent policy. Sterling did not convey about the existence of such policy and therefore in my opinion they are wrong in denying the request because of their own internal reasons. I have also informed the agent that I will need a confirmation to my request within 24 hours failing which I shall be publishing my grievance in the Social media
Related complaints
-
Check-in or service issue at hotel - I am denied check-in since no room availableARVIND KUAMR / Travel Complaint January 27, 2016 / New Delhi / DelhiSir/Madam, I planned family vacation at Port Blair & Havelock, Andaman & Nicobar Island from 19.01.16 to 24.01.16. For vacation I made all boo...
-
Check-in or service issue at hotel - I am denied check-in since no roomARVIND KUAMR / Travel Complaint January 26, 2016 / New Delhi / DelhiSir/Madam, I planned family vacation at Port Blair & Havelock, Andaman & Nicobar Island from 19.01.16 to 24.01.16. For vacation I made all boo...
-
CHEATING BY COUNTRY VACATIONS FOR HOLIDAYS BOOKINGSHEETAL KISHANPURIA / Travel Complaint January 11, 2016 / Central Delhi / DelhiMembership No DT710819 Mobile No 9350977733 Member Name Dr SHEETAL KISHANPURIA Email drtanmayk@gmail.com City Gaziabad Deal Date 28-12-2010 Category N...
-
Fake travel company looted Rs10,000 from mekamal / Travel Complaint January 10, 2016 / New Delhi / Delhi1. I recieved a call on 6th nov from +919967993942 , and said that they took my no. from flipkart and that i am an old customer of flipkart and i have...
-
Your Holiday Advisor RINA ROHILLAsumit ajay ranavat / Travel Complaint January 3, 2016 / New Delhi / Delhifraud case Complain against RINA ROHILLAYour Holiday Advisor.Address : Shipra Sun City, 5/2, Ashoka Road,Indirapuram Ghaziabad, UP PIN 201...
-
Amount not refunded on cancellation.Rahi Masoom Raja / Travel Complaint January 2, 2016 / New Delhi / DelhiThis is to inform you that on dated 7th Nov, 2015 I have cancelled a ticket by till date the amount has not yet reflected in my account. More than 20 ...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply