Wrong Bill of IDEA POSTPAID Customer Care
Complain ID : CCN021128 24
Telecom Services
Complaint Date: July 15, 2016
Modified date: July 18, 2016
- State : Madhya Pradesh
- City : Ujjain
- Address: C/o Mr. Gajanan Laxman Rao, Ward No. 14 Near Mother Merry School
Dear Sir,
Since last 8-10 years I am using the IDEA Postpaid.
Bill charged between 05/05/16 to 04/06/16. I have been charged extra Rs. 1017/- which is not justified.
Initially I had paid the partial amount of Bill but the services to my number has been stopped. I had contacted several times on the “Customer Care” but they are telling bill is right & you have to pay.
Customer care has told us that
First reference No. (IDEA):
Second Complain No. (IDEA): Id E1-68422199745
First reference No. (IDEA): C1-6691502839
Second Complain No. (IDEA): Id E1-68422199745
Inspite of that I had given several Mails to Customer Care & Even for Applette MP zone. But every time they were telling that you had call on 17/05/2016 to 55181 at around 17:30 Hrs for around 112 Minutes.
While we had never called for any Jyotisharya and not on the mentioned dates & time. This is because that time mobile was in Roaming and we used to call only on very urgent calls.
I am not satisfied as Customer care is not able to prove or justify that call has been done. While we are sure that no such call has been taken place.
Since last 8-10 years I am using the IDEA Postpaid.
Bill charged between 05/05/16 to 04/06/16. I have been charged extra Rs. 1017/- which is not justified.
Initially I had paid the partial amount of Bill but the services to my number has been stopped. I had contacted several times on the “Customer Care” but they are telling bill is right & you have to pay.
Customer care has told us that
First reference No. (IDEA):
Second Complain No. (IDEA): Id E1-68422199745
First reference No. (IDEA): C1-6691502839
Second Complain No. (IDEA): Id E1-68422199745
Inspite of that I had given several Mails to Customer Care & Even for Applette MP zone. But every time they were telling that you had call on 17/05/2016 to 55181 at around 17:30 Hrs for around 112 Minutes.
While we had never called for any Jyotisharya and not on the mentioned dates & time. This is because that time mobile was in Roaming and we used to call only on very urgent calls.
I am not satisfied as Customer care is not able to prove or justify that call has been done. While we are sure that no such call has been taken place.
Related complaints
-
JIO NETWORK ISSUECHIRAG RATHOD / Telecom Services September 17, 2023 / Rajkot / GujaratDear Sir, We have filed many time complaints against jio network for very bad network quality. we are facing many issues due to not proper network. we... -
Mobile services suspended without giving opportunity of being heardNiresh Kumar / Telecom Services December 27, 2021 / Ghaziabad / Uttar PradeshI CA Niresh Kumar s/o Shri Son Pal Singh R/o D-1 Plot NO.10A Shakti Khand-2 Indirapuram Ghaziabad-201014. I am a practicing Chartered Accountant from ...
-
New broadband connectionPriyank Makwana / Telecom Services July 24, 2021 / Ahmedabad / Gujarat@gtpl @ConsumerCourt_ GTPL broadband new connection It's been 20 days of payment but installation not done yet And not giving my money back I want my ...
-
HarassmentDipak Patel / Telecom Services September 15, 2020 / / GujaratMy mobile number 7201071670, on Feb-20, I was requested for my Number transfer from postpaid to prepared, I paid advance bill for outstanding (upto Ma...
-
RefundSheikh Eezat / Telecom Services August 31, 2020 / Bangalore / KarnatakaHii Team, I requested for installation and they said on the same day it will be done once payment is done. But they didn't came for installation so I ...
-
Salary not given last 5 monthsvikash kumar / Telecom Services February 28, 2020 / Patna / BiharSir, i would like to inform about i am working PYRO telecom solution PVT ltd last 4 years but last 5 months salary not given. Please do the need full.
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply