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Cheating of reliance to customers in the name of 4G to my number 9903799430

Complain ID : CCN021171   19   Complaint's Reply

Telecom Services Complaint Date: July 18, 2016
Modified date: July 19, 2016
  • State :  West Bengal
  • City :  Kolkata
  • Address: 148/4,Banerjee Para Road;P.O.-Shyamnagar;Dist.-24PAragonas North;Pin-743127
Hello
My self a reliance customer since last 6years (Mob.no-9903799430)but i got a msg.from your company for upgradation to 4g.For the said issue i visited the local reliance store where they charged me Rs.1+25 rs in total and send a sms to 1299 and said u will get 10gb 4g+1gb 3g+untimited reliance call+150local calls for a month.
My question arises that how a company could cheat a customer like wise
1st the company offered a SIm to a customer which is not being in updated status & i got the 3G data service after 15days of my SIM was being activated.So its a cheap policy of the company to just harrase customers regarding the issue.
2nd after transformation & completing of that 3G data there was a promise & line of attraction by the company that it would offer 10GB 4G data to there customers after transformation but in that respect yesterday I recived a 9gb 3G data to my number & company says that"our policy changed so we provide 3G data in place of 4G"moreover the validity of that data is from 17/07/2016 to 08/08/2016 what the hell is it..can you clarify..& why the company has not just published that they fails to retain the 4G service via relivant media or else.
I need a complete feedback from your end & if its not done i will just go for consumer affairs & TRAI and teach a lesson to reliance.I don't know in 21st century how this nonsense is possible.I have the copy of your add in a banner with me & also the recharge offer which was public-ally there in rcom website still date.If u cant provide service just let me know i shift over to any other service provider who is not a cheater as reliance.
Hope for a complete feedback from your end via call with a specified duration.
--
BHASKAR LAHIRI

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