COMPLAINT AGAINST NITIN, DELAY AND CANCELLATION OF CONFIRMED RIDE
Complain ID : CC21951 77
Taxi Complaint
Complaint Date : August 19, 2016
Dear Sir Madam
Am the regular OLA cab user and booked the cab on 17th august 2016 in the morning using OLA app I got the message immediate after the confirmation of my ride that Nitin mob no 9886995392 is on the way to your location in a silver indica KA02AD811 After 10 to 15 minutes I called Mr Nitin on the aforementioned mobile number Then Mr Nitin asked me where do you want to go sir then I replied i need to go to Majestic which is 25kms Mr Nitin denied to come and initiated the ride cancellation
After 10 to 20 minutes I got the msg from OLA that your ride has been assigned to Mr Yogesh 9901572640 then I called Mr Yogesh again he asked where is the drop location which road do you take you take the flyover road which is chargeable and borne by passenger or you take the regular road and said if you take flyover I will come or else i do not come and cancelled the ride
Finally got a msg from OLA that Sorry We could not find a cab at your location for your pickup time Pls check the OLA app again
This is ridicules and unacceptable Who given the driver that much leniency and freedom
What made the OLA company to send the msg after 2 ride confirmations that he could not find the cabs
The drivers are denying the long distances traffic areas bad roads and others Even though OLA collects the ride time charges of Rs 1 for every minute of ride
Due to this bonus schemes just to meet the targets drivers are rash negligent and unprofessional behavior
This is not first time for me it happens in the past as well
Our father of our nation the great Mr MK Gandhi said CUSTOMER IS A KING If he was alive I would definitely said that Mr Gandhi you are wrong
Due to the above delay after delays am late by an hour to meeting with SBI bank DGM and our director This will impacts deligency of my work and the attitude towards work
This will impacts my promotions and my appraisals and it will leads to termination of job
Based on the consequences explained above I demand Rs 1000000 rupees Ten lakhs from the OLA as a relief and compensation Also this complaint should teach the OLA a lesson and beware of customers
Am the regular OLA cab user and booked the cab on 17th august 2016 in the morning using OLA app I got the message immediate after the confirmation of my ride that Nitin mob no 9886995392 is on the way to your location in a silver indica KA02AD811 After 10 to 15 minutes I called Mr Nitin on the aforementioned mobile number Then Mr Nitin asked me where do you want to go sir then I replied i need to go to Majestic which is 25kms Mr Nitin denied to come and initiated the ride cancellation
After 10 to 20 minutes I got the msg from OLA that your ride has been assigned to Mr Yogesh 9901572640 then I called Mr Yogesh again he asked where is the drop location which road do you take you take the flyover road which is chargeable and borne by passenger or you take the regular road and said if you take flyover I will come or else i do not come and cancelled the ride
Finally got a msg from OLA that Sorry We could not find a cab at your location for your pickup time Pls check the OLA app again
This is ridicules and unacceptable Who given the driver that much leniency and freedom
What made the OLA company to send the msg after 2 ride confirmations that he could not find the cabs
The drivers are denying the long distances traffic areas bad roads and others Even though OLA collects the ride time charges of Rs 1 for every minute of ride
Due to this bonus schemes just to meet the targets drivers are rash negligent and unprofessional behavior
This is not first time for me it happens in the past as well
Our father of our nation the great Mr MK Gandhi said CUSTOMER IS A KING If he was alive I would definitely said that Mr Gandhi you are wrong
Due to the above delay after delays am late by an hour to meeting with SBI bank DGM and our director This will impacts deligency of my work and the attitude towards work
This will impacts my promotions and my appraisals and it will leads to termination of job
Based on the consequences explained above I demand Rs 1000000 rupees Ten lakhs from the OLA as a relief and compensation Also this complaint should teach the OLA a lesson and beware of customers
Related complaints
-
Driver - Shankar - TN22DE5590 took my belongings and switched off his mobile. Fir logged.manikandan sambandham / Taxi Complaint / November 12, 2023 / Chennai / Tamil NaduI missed my baggage which contain a laptop, apple watch and TDS also other items on a taxi on October 24 2023, when I realised and call driver back he said he will come to my location and return back. After that he switched off his mobile and did not... -
Unsafe rude psychotic auto rikshaw walaLily pathak / Taxi Complaint / September 14, 2023 / South Delhi / DelhiHe verbally abused me on the road in front of so many people because I had an argument about the drop location. Told me " Teri aukat nahi hai auto me baithne ki" shouted on top of his voice in the middle of the market. While driving he was smiling..c... -
I booked a cab using Ola derives , we took XL car, but there is no AC running in car, too dirty fromAjay / Taxi Complaint / September 8, 2023 / Bangalore / KarnatakaOla cab no KA03AB9733, we booked this car today on 08th Sep 2023 Using Ola prime service There is no cooling at all in car Full of stinking and dirty seats Car driver is wrong attitude He says My car cooling is same if want ho or drop down
-
Taxi booked along with advance but not providedVaishali / Taxi Complaint / April 9, 2023 / North East Delhi / DelhiI booked a round trip taxi from delhi to Rishikesh from Taxibazaar. They took afvance for return cab but didn’t provide any details till pickup time. Then they stopped picking the call and said they can’t provide any service. I got stuck with my fami...
-
AUTO TAXI NO MH05DZ1790 REFUSED FOR METER FARE. AND DEMANDED MORE MONEY THAN REAL CONSIDERED FARERajesh Chavhan / Taxi Complaint / March 1, 2023 / Kalyan-Dombivali / MaharashtraAUTO TAXI (RIKSHA) NO MH05DZ1790 REFUSED FOR RENT ON FARE. I WAS TRAVELING FROM KALYAN WEST STN TO YOGIDHAM. THERE IS USUAL FARE 60RS BUT HE DEMANDED 100RS.
-
Ola Can Services delayed RefundNandini / Taxi Complaint / January 31, 2023 / Gurgaon / HaryanaHi, i had booked an ola service and the cab broke down in the middle of the journey. I was supposed to get a refund of 3574 from Ola but it has been a month since they have delayed my refund. Every time I call them they ask me to wait for 10 days. Ha...
Service issue | Complaint | Query | Feedback | Suggestion | Reply