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Online Fraud by FLIPKART

Complain ID : CCN015480   32  

Shopping Complaint Complaint Date: December 7, 2015
I am a new user on flipkart & made my first purchase through flipkart app..

Order No. OD014510212028700000

Product name- Cherokee Slim Fit Men's trousers (3 Quantity)

The order was successfully placed & I got an email from the company that it will deliver the order by 1st Dec. Now when I have not received the order on committed date, i thought to Check the website.. But it was embarrassing that the flipkart has marked my order as returned by me (which is never received & attempted for delivery on my address)

Now I thought to raise the complaint against them on the website.. But when I have logged to the website as well as flipkart app, it is showing that there are no orders in your account & therefore I am not able to select the option to raise the complaint but then i finally made a complaint through another route..

Now I called there toll free customer care 18002089898 where they apologize their mistake & told that it is the mistake of courier partner & we will resolve the same within 48 hours..

Today i received the call from Flipkart's Executive Mr. Naim who told me that they will not ship the product to me because i have cancelled my order which is totally a lie (coz i havnt cancelled my order not i will wish for the same because its on 85% off & that too on cash on delivery)..

Now I want to make the Flipkart & its concerned management punish for their fraudulent practices which is unjustified & not backed by law..

I have all the emails/snapshots/recording of phone calls with their executives ready..

 

Aniruddh

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