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Reliance - Not Getting Service from Reliance Digital

Complain ID : CCN026026   29  

Reliance Complaint Complaint Date: May 22, 2017
Modified date: May 23, 2017
  • State :  Uttar Pradesh
  • City :  Noida
  • Address: J981, 5th Avenue, Gaur City1, Bisrakh, Near Kisan Chowk, Greater Noida West 201306
At the first instance Reliance team has closed the ticket without resolving the issue which should not happen in any circumstances as it is unethical and illegal. I again logged the complaint regarding the same issue i.e the refrigerator is not cooling, this time the same engineer came from Reliance digital and checked the fridge saying that the FAN motor has problem so it needs to be changed .For this another engineer comes after taking nine long days to change the FAN .It was again an unsuccessful attempt because the FAN he brought was smaller in size compared to the one which was considered as defective in the fridge. Then after checking it again the engineer comes with another story i.e the PCB is defective and FAN is good in condition. Now according to him the PCB has to be changed he again went back without resolving the issue and it took him another two days to come and change it. The same engineer comes with a PCB and fits the new PCB and now says that again FAN also needs to be changed because it is not working. Again without resolving the issue he goes back and comes another day with FAN and checks the fridge which was still not working.Now this time he has raised a new issue that the fridge is NON- REPAIRABLE.
Complaint Against : Reliance Digital

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