Warranty Expired product sold by Amazon and Coolpad doesn't provide denial letter
Complain ID : CC29740 96
Mobile Complaint
Complaint Date : July 18, 2018
Hi Team,
I purchase a mobile phone coolpad on 30 December 2017 from Amazon.com, I got an issue in this mobile phone's battery. When I reaches to the manufacturer / service center for the service of its battery. The service boy submitted it on 23 June 2018 and told me that it will return you within 5 to 10 days and he gave me the jobsheet number for submition.
After a long means 5 days I called him to ask the status for it. He told me that the product warranty has been expired on 29 April 2018 and it will be chargeable 800 to 1000 INR, I asked him why ? He told me as per our system it was purchased on 30 April 2017 and warranty of 1 year has been expired ion
29 April 2018.
I told him that it was purchased on 30 Dec 2017 and have an invoice of it. He saw it again but deny that our system shows only 30 April 2017 and told me that please ask to amazon.
When I talked to amazon with the same situation, amazon told me that it is impossible. Amazon ask me to provide the denial letter or email from the manufacturer. When I reaches once again to the service center for the denial letter for the denial letter.
The service center guy deny to provide me it and told me the the warranty of this phone has been expired so that I am not able to provide the denial letter or email. If it was under warranty I will provide you the proper service of its battery. But at this stage we are not able to provide you.
I already contact with Amazon and Coolpad for my resolution both are not providing me. Amazon asking for denial letter as an proof and coolpad doesn't provide it due to warranty expirations.
So that I would like to request you to kindly help me out for my concern.
Contact Details
## Coolpad @
Rajasthan Telecom
Place Old RTO Office Dabla Road Kotputli - 303108
phone 9887353473
mail [email protected]
Thanks and Regards,
Anilraj Kumar Sarawata
Mob- 9414751739
I purchase a mobile phone coolpad on 30 December 2017 from Amazon.com, I got an issue in this mobile phone's battery. When I reaches to the manufacturer / service center for the service of its battery. The service boy submitted it on 23 June 2018 and told me that it will return you within 5 to 10 days and he gave me the jobsheet number for submition.
After a long means 5 days I called him to ask the status for it. He told me that the product warranty has been expired on 29 April 2018 and it will be chargeable 800 to 1000 INR, I asked him why ? He told me as per our system it was purchased on 30 April 2017 and warranty of 1 year has been expired ion
29 April 2018.
I told him that it was purchased on 30 Dec 2017 and have an invoice of it. He saw it again but deny that our system shows only 30 April 2017 and told me that please ask to amazon.
When I talked to amazon with the same situation, amazon told me that it is impossible. Amazon ask me to provide the denial letter or email from the manufacturer. When I reaches once again to the service center for the denial letter for the denial letter.
The service center guy deny to provide me it and told me the the warranty of this phone has been expired so that I am not able to provide the denial letter or email. If it was under warranty I will provide you the proper service of its battery. But at this stage we are not able to provide you.
I already contact with Amazon and Coolpad for my resolution both are not providing me. Amazon asking for denial letter as an proof and coolpad doesn't provide it due to warranty expirations.
So that I would like to request you to kindly help me out for my concern.
Contact Details
## Coolpad @
Rajasthan Telecom
Place Old RTO Office Dabla Road Kotputli - 303108
phone 9887353473
mail [email protected]
Thanks and Regards,
Anilraj Kumar Sarawata
Mob- 9414751739
Related complaints
-
NAAPTOL.COM company has fraud with me to sending a wrong productGhanshyam singh / Mobile Complaint / May 21, 2018 / Udaipur / Rajasthancompany has fraud with me to sending a wrong product i have proofed that becouse i have odered & payed for ivoomi V6 & company send me V5 i have sent for replace but again send me v5 i have complained there not responsing so iwant to punishme... -
Cashback not received, purchased Samsung Galaxy J7 Max a while ago.MILIND / Mobile Complaint / May 20, 2018 / Udaipur / RajasthanI purchased Samsung Galaxy J7 Max a while ago. The offer clearly stated that I would be receiving a 10% cashback.The same was confirmed by Amazon's representative. But after 2 months they said that I was not eligible for the offer. The representative...
-
Defective mobile phone, purchase Samsung j7 max form Samsung smart zone bikanerNarendra Singh shekhawat / Mobile Complaint / November 12, 2017 / Bikaner / RajasthanI purchase Samsung j7 max form Samsung smart zone bikaner,dated 31-07-2017. After 10-15 days I face many issues related to mobile, even after many complaints to shopkeeper and service centre they didn't bother to resolve my problem. Every time they j...
-
NOT REPAIR IN WARRANTY COMPLAINT AGAINST LENOVO MOBILE COMPNEYDINANATH SHARMA / Mobile Complaint / September 11, 2017 / Hanumangarh / Rajasthanमेने अपना फ़ोन पिछले साल लिए था !पिछले कुछ दिनों से इसमें टच नहीं चलने की समस्या आ रही है! जिसके चलते मेने अपना फ़ोन जयपुर सिथत लेनोवो कम्पनी के सर्विस सेण्टर में दिखाया ! जब हमने कम्पनी में अपना फ़ोन चेक करवाया तो उन्होंने कहा की फ़ोन के टूटने की कोई गा...
-
Lenovo Mobile have purchased Lenovo k3not mobile phone but mobile not working properlyPraveen meghwanshi / Mobile Complaint / June 20, 2017 / Nasirabad / RajasthanI have purchased Lenovo k3not mobile phone but mobile not working properly his very heating problem and stop many times
-
For service of lenovo vibe center for reparing my lenovo vibe 2 nd sim slotMAHIPAL SINGH RATHORE / Mobile Complaint / February 11, 2017 / Jhunjhunun / RajasthanActually i came to ur center for reparing my lenovo vibe 2 nd sim slot .but i didnot get any satisfactory reply .ur emplloye said to leave phone there for 10 days .and he was not sure that this time is enough or not .u should give atleast satisfactor...
Service issue | Complaint | Query | Feedback | Suggestion | Reply