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Poor Internet Service, Kundli, Sonipat, Haryana

Complain ID : CCN029102   27  

Internet Complaint Complaint Date: April 21, 2018
Modified date: May 31, 2018
  • State :  Haryana
  • Address: Kundli
So ,I moved into a new place out of delhi .Where I got internet installed and for that internet I took the plan (50mbps)from my isp and on the second day after installation on internet I called my sip regarding the speed issue and from the date they have taken no serious action to my complaints .whenever I call them they reset my internet from there node and then my speed gets fixed for 10 minutes and after that it get back to what it was which is like 0.00 mbps to 5mbps They are also using the speed limiter at night after 10pm the speed drops to 0.5 mbps which is of course no a acceptable speed for a 50 mbps plan. So as of today which is 21st April 2018 , they send there technician at my place to fix the internet and as always when the technician came and the speed was okay as they reseted my internet and I even asked the technician to sit and watch the speed drop after 10 minutes which he refused to and said there team will call be back after 30minutes and as of this time I haven't received any call from there team .I also email them with screen shot that as there technician left the speed dropped again to which they are saying "As per your concern, our person recently visited at your premises and he has checked your connection is working fine.And on your last mail our team has checked on remote access on that time it was also fine as per plan."(screen shot also attached ). and even inferno too the technician the speed dropped to 30 mbps which would be in his laptop in speed records test results (I have attached all the evidence do check it out as I was only able to attach one screenshot it would be really helpful if I could share evidence through a email id).
Thank you

Resolution Demanded: An apology letter from company official, Get refund or credit for your purchase, Get service/product replaced or fixed for free, Get damages for financial loss and mental agony (Damage amount: 1900 )

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