grahak Seva complain Charged more than MRP
Complain ID : CC19703 75
Consumer Court
Complaint Date : May 31, 2016
Bengaluru Big Basket Charged Me Rs. 400 For a Amul Ghee With MRP Rs. 390
yesterday, I had ordered Amul Pure Ghee from Big basket and it was charged Rs 400 on the website.
After the delivery when the bill was handed over, i was shocked to see that for one packaged Amul Ghee 1 ltr cartoon i had ordered, they were charged Rs 400. But MRP written on the labels of the Amul Ghee box was only Rs 390.
Ideally, the customer should have been charged Rs 390, which is the MRP incl of all the taxes But here the Big Basket exaggerated the MRP from Rs 390 to Rs 400 which is wrong and illegal. Thus, selling at a price higher than the MRP is a clear violation of the Packaged Commodities Rules.
When i called to customer care of big basket they are saying "we will credit Rs 10 to your big basket account". they not even ask me to share the screenshot of package. I really don't care about Rs. 10.
Please don’t lose your loyal customer base. Invest more in your service and quality, Invest less in your advertisements. Be loyal to your customers. No marketing strategies work better than good customer service. We will take strict action.
Order ID.:-BBO-10934481-290516
Invoice No.:BBI-10925571-290516
Invoice Date:29/05/2016
Description Order Item. : Amul pure Ghee 1 litre(905g )
Packed :22/MAR/16
MRP(incl. of all Taxes):390/-
Batcg/Melt no: GAH0821.
yesterday, I had ordered Amul Pure Ghee from Big basket and it was charged Rs 400 on the website.
After the delivery when the bill was handed over, i was shocked to see that for one packaged Amul Ghee 1 ltr cartoon i had ordered, they were charged Rs 400. But MRP written on the labels of the Amul Ghee box was only Rs 390.
Ideally, the customer should have been charged Rs 390, which is the MRP incl of all the taxes But here the Big Basket exaggerated the MRP from Rs 390 to Rs 400 which is wrong and illegal. Thus, selling at a price higher than the MRP is a clear violation of the Packaged Commodities Rules.
When i called to customer care of big basket they are saying "we will credit Rs 10 to your big basket account". they not even ask me to share the screenshot of package. I really don't care about Rs. 10.
Please don’t lose your loyal customer base. Invest more in your service and quality, Invest less in your advertisements. Be loyal to your customers. No marketing strategies work better than good customer service. We will take strict action.
Order ID.:-BBO-10934481-290516
Invoice No.:BBI-10925571-290516
Invoice Date:29/05/2016
Description Order Item. : Amul pure Ghee 1 litre(905g )
Packed :22/MAR/16
MRP(incl. of all Taxes):390/-
Batcg/Melt no: GAH0821.
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