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Mebel Cart- Product not received

Complain ID : CCN018336   18  

Consumer Court Complaint Date: May 14, 2016
I Have placed multiple orders with Mebelcart but looking at their luring discounts but let me tell you it s the strategy to cheat customers. My product order no 1002521510 was ordered on 24th may and after two three days the product status automatically got changed and it was saying, it got delivered. I call them asking that i have not received the product how can it be delivered, neither did i receive any calls from Delivery delivery guy. At first there response was we will not give you any product or money because as per us it is delivered. After fighting they said we will look in to it. I lodged tickets, called customer care nth times, sent mails and with every mails they are saying mam we are looking in to it. It's been 15 days. No action. I asked them give me the contact details of the guy who was out for delivery and they are not providing it. And they are still so shameless that i am getting mail response to my complains after 15 days which says we are looking in to it. My another product order 1002665710 was supposed to get delivered before 13th May and it's still not shipped and they are also not ready to cancel as they will charge 5% of amount for cancellation. Bloody money suckers and cheaters. They already have one case going on for 150 cr for selling fake furniture from one of vendors.

I have decided to file a complaint in consumers court, my product value must be very less but the pain i have gone through in my busy life because of these thugs i worth taking the efforts. Complaint in process, notice will be received by them in 2-3 days.

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