Godrej Eon AC - Pathetic Product & Service
Complain ID : CC20369 81
Consumer Complaint
Complaint Date : June 15, 2016
Dear Sir or Madam,
It turns out to be shame to get such a pathetic service and product from well reputed company like Godrej.
I have purchased Godrej Eon 7 star air condition (GSC12FG7) couple of years back from Shree Krishna Freeze, Rajkot. After finishing of exact one year (out of warranty), air condition cooling went down suddenly. We have contact M/s Varun Aircon, Rajkot (Maheshbhai) and ask them to visit us as they are authorized company service station. They have visited us and told us that we need to fill up AC GAS and it will be fine and there should not be any problem for next 4-5 years. We have trusted him and filled up GAS worth Rs. 3000/-.
Further to add, exact after one year (now), problem happened again and we have registered complain again and advised that company representative will visit us in 2 days and he turned up after 7 days. Again, he said we have to filled up gas and should be fine. I told him that we have filled up gas last year only and we were assured that there should not be problem for another 4-5 years.
Now he says then there should be a problem with condenser and need to change it which costs around Rs. 4500/- and plus Rs. 3000/- to fill up gas. I told him that i do not want to do anything and please leave. He said he has to visit twice to offer service so he will charge me extra Rs. 50. I paid him in full for visiting charge plus extra Rs. 50/- and he left.
I am really not at all happy with the service and the product from Godrej now and need full refund of my AC and take it back or else get it replaced. Also, i will not hesitate to approach consumer court, if problem is not solved.
Regards,
Poojan Khakhar
Mob: 8238977195
It turns out to be shame to get such a pathetic service and product from well reputed company like Godrej.
I have purchased Godrej Eon 7 star air condition (GSC12FG7) couple of years back from Shree Krishna Freeze, Rajkot. After finishing of exact one year (out of warranty), air condition cooling went down suddenly. We have contact M/s Varun Aircon, Rajkot (Maheshbhai) and ask them to visit us as they are authorized company service station. They have visited us and told us that we need to fill up AC GAS and it will be fine and there should not be any problem for next 4-5 years. We have trusted him and filled up GAS worth Rs. 3000/-.
Further to add, exact after one year (now), problem happened again and we have registered complain again and advised that company representative will visit us in 2 days and he turned up after 7 days. Again, he said we have to filled up gas and should be fine. I told him that we have filled up gas last year only and we were assured that there should not be problem for another 4-5 years.
Now he says then there should be a problem with condenser and need to change it which costs around Rs. 4500/- and plus Rs. 3000/- to fill up gas. I told him that i do not want to do anything and please leave. He said he has to visit twice to offer service so he will charge me extra Rs. 50. I paid him in full for visiting charge plus extra Rs. 50/- and he left.
I am really not at all happy with the service and the product from Godrej now and need full refund of my AC and take it back or else get it replaced. Also, i will not hesitate to approach consumer court, if problem is not solved.
Regards,
Poojan Khakhar
Mob: 8238977195
Related complaints
-
Defective Product -Godrej Smartcare RefrigeratorHEMANT RAJPUT / Consumer Complaint / June 12, 2016 / Ahmedabad / GujaratDear Sir, I have bought a refrigerator frost free 241 SD SILVER ATOM 4.4 (INVERTER) (2016)-001209050011 FROM SALES INDIA ASHRAM ROAD BRANCH ON 19TH MAY 2016 WITH UNDER EXCHANGE & MY BILL VALUE INR 25000/- INVOICE NO.SI-ASH-16-17-004559. THE NATUR... -
Take more RS than MRP of Amul Chas by pankit parlorAnirudh / Consumer Complaint / May 13, 2016 / Ahmedabad / Gujarat: Take 2 RS more than MRP of Amul Chas by pankit parlor,nr Naroda multi dham,nr Naroda GEB sub station,Naroda dehgam road,Naroda.my contact no 9904081081
-
Complaint for lost my courier by shree maruti courier servicemahesh prajapati / Consumer Complaint / May 12, 2016 / Ahmedabad / Gujarati have lost my important courier by shree maruti courier service. Ahmedabad mithakhali branch, on 10/5/2016 i have send courier from ahmedabad to bilimora but unfortunately courier company has lost my courier and not responding or not taking responsi...
-
UNDER WARRANTY MOBILE NOT REPARIREDMAULIK VORA / Consumer Complaint / May 2, 2016 / Ahmedabad / GujaratI HAVE PURCHASE PANASONIC MOBILE EZ240 ON DEC-15 WITH 1 YEAR WARRANTY. I HAVE GIVE MY MOBILE FOR REPARING FOR THIRD TIME BECAUSE OF SOFTWARE PROBLEM ON 29TH OF MARCH-2016. BUT TILL DATE THEY HAVE NOT GIVEN BACK MY MOBILE TILL TODAY.
-
Not repaired under warrantyArpit Modi / Consumer Complaint / May 2, 2016 / Surat / GujaratI have purchased a jaipan make hand blender via online shopping. Last month suddenly, there was a problem occurred in it and the machine was stopped working. The machine comes under the warranty. I approached Jaipan customer care and they had given m...
-
touch screen problemjayaprakash kantilal patel / Consumer Complaint / April 27, 2016 / Surat / GujaratTouch screen problem
Service issue | Complaint | Query | Feedback | Suggestion | Reply