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Hyundai XCENT GJ01HU0148 CAR MAJOR ACCIDENT - AIR BAG NOT OPENED DUE TO MY COLOR BONE BROKEN AND SER

Complain ID : CCN036407   79  

Company / Brand Complaint Date: November 27, 2023
Dear Team Hyundai,

Please note, I met a dangerous accident on Samraddhi Highway, Aurangabad on dated 14th November '23.

Accident happened due to tyre burst suddenly on highway and car was uncontrolable and hit the devider (corner on highway). Now car is at Bhuvan Motors Aurangabad. You can contact to Bhuvan motors for any further enquiry..car is with them now.

Car airbag not opened due to my right hand Color bone broken and left eye deep cut happened.. My mother in law is seriously enjured not able to move still..

Now we are hospitalised at Medicure Hospital, Aurangabad..


I called to Hyundai customer care for logging a customer complaints for AIR BAGS not opened but MR BHAVISHYA THAKUR simply pass time and not registered the complaint nor helps us.. He was asking for last service center but my question is airbag is in build feature in car and no body did servicing of airbag.. Then Mr Bhavishya Thakur connected my call to one person who told me there is one sensor if it's pressed then only airbag opened... I told both of them I am not mechanical engineer....i am a customer and my life was on stag..

I would say your customer complaint desk is totally harassing to customer.. Which is not acceptable. They behaviour totally unprofessional and unethical..


Hyundai is a professional company and I love Hyundai but this is the incident my trust totally gone.. And in future I never trust Hyundai..

My and my family life was under risk since last 5 years while I was driving the Hyundai car... Now I wants to register to a customer complaints and make a legal case against Hyundai..


Attaching car picks herewith for your reference.

Thanks & Regards,
Shiv Kumar Gautam
9950706155
Complaint Against : Hyundai Company

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