Videocon d2h duping customers
Complain ID : CC16939 116
Cable DTH TV
Complaint Date : April 1, 2016
customer id 155319716
On 26th September2015 I purchased Videocon 32" LED tv for Rs29000 (when similar tv's were available for 23000). This was because the dealer told me that there is a 'scheme' by Videocon running where I get D2H television free for one year. No brochure was given. At the time the TV was installed too I had to call the dealer few times to get the dish installed and the t.v. assembled. No written information was given by Videocon nor the dealer regarding the D2H subscription terms and conditions. Nor was proper information available on-screen.
27th March 2016, on return from 3 day visit to Mumbai, without prior notice the channels were disconnected. On 28th March 2016 all of a sudden my name appears on screen along with customer id and base pack d2h flexi pack. I have not activated any packs because I do not know how to, and I informed the supervisor telephonically on helpline It is very evident that Videocon has been up to something that I as a customer have been duped into.
After registering a complaint telephonically on 27th March, where in dealers name and contact details were provided to the supervisor, no steps have been initiated against the dealer, who enjoys commissions from Videocon, but I as a customer have been duped.
As it stands today, I have spent 6000 for 6 months of dish tv viewing, which is a huge ripoff by videocon.
I sincerely hope videocon considers the plight of their customers seriously.
Dion Fernandes
On 26th September2015 I purchased Videocon 32" LED tv for Rs29000 (when similar tv's were available for 23000). This was because the dealer told me that there is a 'scheme' by Videocon running where I get D2H television free for one year. No brochure was given. At the time the TV was installed too I had to call the dealer few times to get the dish installed and the t.v. assembled. No written information was given by Videocon nor the dealer regarding the D2H subscription terms and conditions. Nor was proper information available on-screen.
27th March 2016, on return from 3 day visit to Mumbai, without prior notice the channels were disconnected. On 28th March 2016 all of a sudden my name appears on screen along with customer id and base pack d2h flexi pack. I have not activated any packs because I do not know how to, and I informed the supervisor telephonically on helpline It is very evident that Videocon has been up to something that I as a customer have been duped into.
After registering a complaint telephonically on 27th March, where in dealers name and contact details were provided to the supervisor, no steps have been initiated against the dealer, who enjoys commissions from Videocon, but I as a customer have been duped.
As it stands today, I have spent 6000 for 6 months of dish tv viewing, which is a huge ripoff by videocon.
I sincerely hope videocon considers the plight of their customers seriously.
Dion Fernandes
Related complaints
-
Tata SKY Settop Box NOT being replaced by Customer ServiceNarasa Reddy Karri / Cable DTH TV / September 15, 2023 / Visakhapatnam / Andhra PradeshI am a TATA SKY Customer with subscriber ID (1016734293). The settop box is having some issue and most of the time displays 'NO SIGNAL'. I need to restart it manually every time. In the month of Jan 2023, a technician from TATA SKY visited and stated... -
Wani Brothers : Best CCTV Camera Dealer | Wholesaler in Bhopal | Tata Play, Binge, Sky, Airtel Dishwanibrothers / Cable DTH TV / August 21, 2023 / / Madhya PradeshWani Brothers (Dealer and Wholesaler) is a trusted provider of security solutions in Bhopal. We specialize in supplying CCTV cameras(CP Plus etc), home automation systems, DTH services, GPS systems, and other security equipment. Our products are sour...
-
Wani Brothers : Best CCTV Camera Dealer | Wholesaler in Bhopal | Tata Play, Binge, Sky, Airtel Dishwanibrothers / Cable DTH TV / August 21, 2023 / Bhopal / Madhya PradeshWani Brothers (Dealer and Wholesaler) is a trusted provider of security solutions in Bhopal. We specialize in supplying CCTV cameras(CP Plus etc), home automation systems, DTH services, GPS systems, and other security equipment. Our products are sour...
-
I have dish TV connection but all zee Marathi channals not runningSudhir mahajan / Cable DTH TV / July 31, 2023 / Erandol / MaharashtraI have Dish connection. VC no.01526671203 Every channels are running clearly but only zee Marathi channel are containing problems.I complain Dish TV but they are not taking seriously.I complain for it near about 5 times to Dish TV customer care.Due t...
-
AP fibernet not providing services since 1weekJ Ramanjaneyulu / Cable DTH TV / April 3, 2023 / Nellore / Andhra PradeshI have taken connection from AP fibernet. Few months back the operaters changed post paid to prepaid. I paid the chages regularly but they stopped services since 1 week. I called the apfibernet call center, they told me the area operater not paid cha...
-
Failed to activate my DTH account after rechargeSanjay Baradwaaj / Cable DTH TV / November 13, 2022 / Hosur / Tamil NaduI have recharged my subdirect DTH account on 12/11/2022in online via sundirect official website using my google pay for sum of 1740. From my end payment is successfull, After I getting to know that my account is not activated even after successfull r...
Service issue | Complaint | Query | Feedback | Suggestion | Reply