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Regarding delay in delivery of dth set top machine - Reliance Big Tv Customer Care 1800 200 9001

Complain ID : CCN030129   27   Complaint's Reply

Cable DTH TV Complaint Date: August 30, 2018
Modified date: September 22, 2018
  • State :  West Bengal
  • City :  Asansol
  • Address: Namopara Village Road Near Shitla Mandir
I have done the booking for Reliance Big Tv on 1st March 2018 by paying an advance amount of Rs 499 twice. The company promised delivery within 45 days but it's been 6 months since then and I have not received the dth set-top box. And the response from the company side is very disappointing. I am literally fed up. The company should refund the amount if they are not in a position to deliver the product. To add to this now the customer care mobile no. is not reachable. Heights of disappointment. I have mailed the same issue to the company but no response from their side

Name - UJJWAL KUMAR BARUI
Mobile No. 7899859527
Complaint Against : Reliance Digital TV

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    Reliance BigTV DTH Fraud. by Shashank Shekhar:

    (4 of 5)

    I had booked reliance big tv under pre-booking scheme of Rs. 499/- on 12 March, 2018. My booking id is 14519852. As per the message, it was promised that the set-top box will be delivered within 30 to 45 days. It's been around 6 months now and I am still waiting for the set-top-box to be delivered by Reliance. I have called your customer service team several times in the past 6 months to know the status, and every time there's a standard response that the system is upgrading and you don't have any information about the booking at all. There customer care executives were very rude, hardly gives any information & hung up on me. Now, their customer service number is not even in existence. This has happened with thousands of people. After too many intimations, I had finally approached the Consumer Court & filed a complaint against them under the complaint ID: 712293.
    Now I want my money back i.e. 499 + compensation for 6 months.

    Shashank Shekhar
    9311866817

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