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Dishtv is not removing the add-on package, forcing us to use for 90 days.

Complain ID : CCN017808   20   Complaint's Reply

Cable DTH TV Complaint Date: April 29, 2016
Dear Sir/Madam,

I am a DishTV user and my viewing card number(also known as VC no.) is 01523648235.

My dishTV subscription is "Family Pack Subscription", and during cricket world cup 2016 I have ordered for Add-on package for sports channel(also known as Sports magic add-on).

Now I want to remove this subscription but Dishtv is unwilling to remove it, DishTV customer care says that you have to keep it for minimum 90 days and then thereafter you can remove it whereas they say about other add-on that those packs can be removed instantly.

I believe it is my right to choose what I want to see and when I want to see, Dishtv cannot force me to choose the add-on for 90 days or any number of days. Yes, when they are providing service they should charge otherwise they should not charge.

I therefore request you to kindly look into this black-mail category of service and help a citizen from this kind of country looter.

Thanks and regards,
Sarfaraz

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Complaints

    by DishTV:

    (4 of 5)

    Dear Sarfaraz

    Hope you are doing good.

    Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

    Regards,
    Online Team
    DishTV

    by Dish TV:

    (4 of 5)

    Dear Customer,
    As per our conversation with you on mobile number 7760985263 informed that as per your satisfaction we have deactivated the Sport Magic a-la-carte from VC 01523648235. Kindly keep stb on 999 channel for 15 minutes. Your Vc next switch off date has been changed to 07/Jun/2016. For any further clarifications, please drop us an email on write2us@dishtv.in.

    Regards,
    Online Team
    DishTV

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