Wrong postpaid bill for my international roaming
Complain ID : CCN035096 59
Airtel Complaint
Complaint Date: December 12, 2021
- State : West Bengal
- City : Kolkata
- Address: Panchpota, 700152
Dear Sir/ Madam,
I am a user of Airtel Postpaid connection. Currently I am staying in Netherlands ( Europe). Since I am in need of Airtel Number here in Europe, I received few calls here as Incoming Roaming. Based on this I have been charged with (₹2305.00) which I agree. Also I have activated my International Roaming pack for next 3 months which I have recharged at ₹5999. However Airtel has added my internet usage charge of ₹649 for 6 days ( 21Nov, 22 Nov, 23 Nov, 29 Nov, 30 Nov, 1 Nov) which I do not agree as I have a single smartphone which has dual SIM and has a Local Netherland number and data is enabled in this. Also due to lockdown I am fully at home where I also have 24*7 WiFI. So in Ideal case my Data should be consumed from my WiFi and in case of my Mobile data It should go from my quota of Netherland Data Pack. So the possibility of 649 INR *6 = 3891 is not possible.
I am attaching the copy of my email where total amount of 13,921 INR is charged of which I do not agree with 3891 INR and as per the usage (13921 - 3891 ) = 10030 INR is the legit charge.
Bishwajeet Sen Sharma
I am a user of Airtel Postpaid connection. Currently I am staying in Netherlands ( Europe). Since I am in need of Airtel Number here in Europe, I received few calls here as Incoming Roaming. Based on this I have been charged with (₹2305.00) which I agree. Also I have activated my International Roaming pack for next 3 months which I have recharged at ₹5999. However Airtel has added my internet usage charge of ₹649 for 6 days ( 21Nov, 22 Nov, 23 Nov, 29 Nov, 30 Nov, 1 Nov) which I do not agree as I have a single smartphone which has dual SIM and has a Local Netherland number and data is enabled in this. Also due to lockdown I am fully at home where I also have 24*7 WiFI. So in Ideal case my Data should be consumed from my WiFi and in case of my Mobile data It should go from my quota of Netherland Data Pack. So the possibility of 649 INR *6 = 3891 is not possible.
I am attaching the copy of my email where total amount of 13,921 INR is charged of which I do not agree with 3891 INR and as per the usage (13921 - 3891 ) = 10030 INR is the legit charge.
Bishwajeet Sen Sharma
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