Frequent Disconnection
Complain ID : CCN034288 21
Airtel Complaint
Complaint Date: July 10, 2020
- State : Madhya Pradesh
- City : Jabalpur
- Address: D1 Kritika Complex, Hotel Krishna Road, Near Bhawartal Park
Hi,
I have got a new Airtel connection, since in these times Work-from-home is essential, and it requires good quality net and speed.
It has been only 10 days and I have raised 3 complaints already because of frequent disconnections. I called the customer care and have a recorded interaction saying that a complaint will be resolved in max 24 hours, however, the recent complaint lodged on 7th July(119450124) has not been resolved till 10th July. Why have I paid thousands if I couldn't use the net. They refuse to refund the money so that I could disconnect and use other service provider, who would be more efficient in complaint redressing and establishing connections.
Kindly get this issue sorted.
Thanks,
Nirali
I have got a new Airtel connection, since in these times Work-from-home is essential, and it requires good quality net and speed.
It has been only 10 days and I have raised 3 complaints already because of frequent disconnections. I called the customer care and have a recorded interaction saying that a complaint will be resolved in max 24 hours, however, the recent complaint lodged on 7th July(119450124) has not been resolved till 10th July. Why have I paid thousands if I couldn't use the net. They refuse to refund the money so that I could disconnect and use other service provider, who would be more efficient in complaint redressing and establishing connections.
Kindly get this issue sorted.
Thanks,
Nirali
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