Consumer Complain against make my trip spoiled our tour...
Complain ID : CC30216 129
Travel Complaint
Complaint Date : September 10, 2018
Dear Mr Magow / Mr Kalra, CEO – Make My Trip
With heavy heart and deepest agony, I must say that you don't care of your customers, who had trusted you fully from day one. I chose the best online portal & travel management company for my trip with my family and you see the result - even before embarking on my journey I had to follow up for Coral Island trip which was not included / mentioned in the voucher. WHY IT WAS NOT DONE IN THE FIRST PLACE? WHY I HAD TO FOLLOW UP?
Further when I remember the last day incident of my Pattaya trip, where I was forced to leave breakfast in half and when my 3.6 year old son looked at me surprisingly & I looked at him helplessly - my anger turned into agony and today I am fighting for my dignity. It is said that all is well which ends well and you see my plight of the last day of my Pattaya trip. Even more than a month have passed, and I am not happy at all, I feel harassed and my asking adequate compensation will not change those bad moments which I faced but will only console me that mistakes happen by human and not taking their customers for granted. WHY AFTER THIS I WAS MADE TO SIT AT GEMS PLAZA FOR 2 HOURS?
As it is mentioned in trailing mail that I shall be given Rs. 5000/- allowance in cash, which I out rightly reject. Please don't make fun of me. Your casual attitude for my harassment will not be tolerated. Being a hospitality professional myself, I was hoping that you will understand my situation, but it does not seem so. I firmly believe in the law and judiciary and i will turn to them for justice, for hope, for my dignity & despair!
I one more time humbly request you to please don't make me suffer more and be fair in dealing your loyal customers.
Warm Regards,
Rakesh Chauhan
With heavy heart and deepest agony, I must say that you don't care of your customers, who had trusted you fully from day one. I chose the best online portal & travel management company for my trip with my family and you see the result - even before embarking on my journey I had to follow up for Coral Island trip which was not included / mentioned in the voucher. WHY IT WAS NOT DONE IN THE FIRST PLACE? WHY I HAD TO FOLLOW UP?
Further when I remember the last day incident of my Pattaya trip, where I was forced to leave breakfast in half and when my 3.6 year old son looked at me surprisingly & I looked at him helplessly - my anger turned into agony and today I am fighting for my dignity. It is said that all is well which ends well and you see my plight of the last day of my Pattaya trip. Even more than a month have passed, and I am not happy at all, I feel harassed and my asking adequate compensation will not change those bad moments which I faced but will only console me that mistakes happen by human and not taking their customers for granted. WHY AFTER THIS I WAS MADE TO SIT AT GEMS PLAZA FOR 2 HOURS?
As it is mentioned in trailing mail that I shall be given Rs. 5000/- allowance in cash, which I out rightly reject. Please don't make fun of me. Your casual attitude for my harassment will not be tolerated. Being a hospitality professional myself, I was hoping that you will understand my situation, but it does not seem so. I firmly believe in the law and judiciary and i will turn to them for justice, for hope, for my dignity & despair!
I one more time humbly request you to please don't make me suffer more and be fair in dealing your loyal customers.
Warm Regards,
Rakesh Chauhan
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