OFFLINE BILLING OF M/S SCHOLASTIC LEADING TO OVERCHARGING OF BOOKS TO PARENTS
Complain ID : CC16010 71
Toll Free Complaint
Complaint Date : February 14, 2016
Dear Madam/Sir,
I, with my son, who is studying Grade I in Cygnus School, Vadodara visited the Annual School Science Exhibition held on 13 Feb 16. Thereafter visited the book exhibition by the above mentioned vendor in the school premises.
The vendor only provided an OFFLINE BILL which costed me Rs.425/-. On scrutiny of the bill, it did not have any VAT or TIN registered numbers, which any bill should possess. The staff in the exhibition, refused to provide me with a hand made bill either. Further, they said, they could only provide this bill as the internet connectivity of Vodafone was not good within the school premises. Thereafter, I pursued the matter with the Branch Manager, Mr. Faizan, who also explained the same problem to me. I then suggested the vendor, to go outside the building and get me an online bill, which he subsequently did and provided me with the current bill which contained all the requisite VAT and TIN numbers. However, there was an anomaly in the prices. The online bill gave a discount on the billed amount on one of the books. (Please see the scanned bills attached with this mail) When brought this out to the staff and Mr. Faizan over the phone, they promptly refunded a sum of Rs.25/-. On further discussion with Mr. Faizan, he agreed that they face such problems, and recently they refunded a sum of Rs.300/- to a school, however, as the school did not have the particulars of the parent who was overcharged, Mr. Faizan had reqiested the school to use the amount for 'some good purpose'....
Since only offline sale was carried out at Cygnus school, the vendor has overcharged parents. An amount of Rs.25/- may be small for just one parent like me, but how about all the parents who purchased books from them on the day of the function.
Hence a parent who is a customer at this juncture, is not charged correctly, does not know the actual cost of his purchase and any anomolies settled later by the vendor goes where?....
This is a serious offence as per the GST / VAT taxation rules of the central and the Commercial Taxes Department of Gujarat.
I kindly request M/s Scholastic India Pvt Ltd for an explanation of the same.
With sincere concerns and regards
R Prakash
9429913312
I, with my son, who is studying Grade I in Cygnus School, Vadodara visited the Annual School Science Exhibition held on 13 Feb 16. Thereafter visited the book exhibition by the above mentioned vendor in the school premises.
The vendor only provided an OFFLINE BILL which costed me Rs.425/-. On scrutiny of the bill, it did not have any VAT or TIN registered numbers, which any bill should possess. The staff in the exhibition, refused to provide me with a hand made bill either. Further, they said, they could only provide this bill as the internet connectivity of Vodafone was not good within the school premises. Thereafter, I pursued the matter with the Branch Manager, Mr. Faizan, who also explained the same problem to me. I then suggested the vendor, to go outside the building and get me an online bill, which he subsequently did and provided me with the current bill which contained all the requisite VAT and TIN numbers. However, there was an anomaly in the prices. The online bill gave a discount on the billed amount on one of the books. (Please see the scanned bills attached with this mail) When brought this out to the staff and Mr. Faizan over the phone, they promptly refunded a sum of Rs.25/-. On further discussion with Mr. Faizan, he agreed that they face such problems, and recently they refunded a sum of Rs.300/- to a school, however, as the school did not have the particulars of the parent who was overcharged, Mr. Faizan had reqiested the school to use the amount for 'some good purpose'....
Since only offline sale was carried out at Cygnus school, the vendor has overcharged parents. An amount of Rs.25/- may be small for just one parent like me, but how about all the parents who purchased books from them on the day of the function.
Hence a parent who is a customer at this juncture, is not charged correctly, does not know the actual cost of his purchase and any anomolies settled later by the vendor goes where?....
This is a serious offence as per the GST / VAT taxation rules of the central and the Commercial Taxes Department of Gujarat.
I kindly request M/s Scholastic India Pvt Ltd for an explanation of the same.
With sincere concerns and regards
R Prakash
9429913312
Related complaints
-
Toll charged at kappalur toll plazasandeep kumar / Toll Free Complaint / July 31, 2023 / Madurai / Tamil NaduIm combat member of indian air force, i travel through my personnel vehicle UP14bz3100 on 31july 23 via Kappalur toll plaza on kanyakumari to madurai Nh44. Above said toll plaza charged toll rs 200 cash, ticket no83068. i told them defence person are... -
Being waiting for toll line more than 2 min. at karnal toll tax on GT Road that's why I want my refuVyakt Jain / Toll Free Complaint / July 29, 2023 / Safidon / HaryanaAbusive behavior while I ask to not cut my toll as waited there for appx. more than 2 min at gt road karnal toll tax of amount rs 145 and my vehicle no. is HR33H0577. And this is also given in NHAI rule book that a vehicle have nit to be waited for m...
-
technical issueRishabh Tripathi / Toll Free Complaint / June 13, 2020 / Lucknow / Uttar Pradeshnot working of my Instagram and facebook id
-
Vivo v9 phoneAshudhewa / Toll Free Complaint / May 18, 2020 / Bhiwani / HaryanaSir Mera pho Ka folder Dal vana h plz help me
-
NOT RESPONDING, TVS credit team toll free number but no one is responding properly.Meena Gaikwad / Toll Free Complaint / July 10, 2019 / Pune / MaharashtraTaken loan from TVS credit for two wheeler and monthly EMI has been routed through Axis ban. in the month of July they have deducted EMI twice. trying to connect with TVS credit team toll free number but no one is responding properly. Please help. Be...
-
Samaj kalyan vibhav help line number is activateANKIT PATEL / Toll Free Complaint / March 2, 2019 / Bareilly / Uttar PradeshSamaj kalyan vibhag Anyone Help line number is not working My scholarship is not coming
Service issue | Complaint | Query | Feedback | Suggestion | Reply