Complain against Sony India regarding misguiding on repair
Complain ID : CCN019775 21
Television TV
Complaint Date: June 4, 2016
Modified date: June 6, 2016
- State : Uttar Pradesh
- City : Noida
- Address: A-68, Sector-23
On Sunday, 8 May 2016 12:35 PM, SUSHIL GOEL wrote:
Dear Sir,
My LCD TV has started trouble again and a complained has registered with you on 6.4.16. Your service engineer has visited and told that SMPS has failed which will cost you Rs. 5750/- with 3 month warranty.
But Now on 5.5.16 TV has again started trouble and a complained no. 32045236 has registered with you. Your service engineer has visited again and now he is telling different story that there is a problem in motherboard which will cost us Rs. 7440/-
This is really awesome & painful for me. This is your responsibility as a company to tell the truth to customer about your product. If you tell us at the time of repair of SMPS that motherboard is also week then we may take the different decision, Even we have asked as our regular service engineer told that motherboard is also week, but your service engineer denied. Also you must be aware that you can purchase a good 32Inch LCD TV in Rs. 5750+7440= 13190. It means you are making fool to the customer which is not right.
Hence it is requested to repair my TV free of cost as it is within warranty for three months. Your early action will be highly obliged.
regards
S.K.Goel
9971396988,9871447835
Dear Sir,
My LCD TV has started trouble again and a complained has registered with you on 6.4.16. Your service engineer has visited and told that SMPS has failed which will cost you Rs. 5750/- with 3 month warranty.
But Now on 5.5.16 TV has again started trouble and a complained no. 32045236 has registered with you. Your service engineer has visited again and now he is telling different story that there is a problem in motherboard which will cost us Rs. 7440/-
This is really awesome & painful for me. This is your responsibility as a company to tell the truth to customer about your product. If you tell us at the time of repair of SMPS that motherboard is also week then we may take the different decision, Even we have asked as our regular service engineer told that motherboard is also week, but your service engineer denied. Also you must be aware that you can purchase a good 32Inch LCD TV in Rs. 5750+7440= 13190. It means you are making fool to the customer which is not right.
Hence it is requested to repair my TV free of cost as it is within warranty for three months. Your early action will be highly obliged.
regards
S.K.Goel
9971396988,9871447835
Related complaints
-
TV Service not receivedRavin Oza / Television TV November 1, 2023 / Mundra / GujaratAcer TV I have purcahsed on 26th January 2023 from Amazon which is in warrenty. 20 days back my TV was not able to start. After so many hurdels compai...
-
NEW TV DAMAGE NOT GETTING WARRANTY FROM COMPANYJOBINJ JOSEPH / Television TV October 24, 2023 / Pathanamthitta / KeralaI HAVE PURCHASED HAIER 55 INC LED TV FROM GOPU NANDILETHU G MART PATHANATHITTA.AFTER 6 MONTH TV IS NOT WORKING.COMPANY NOT GIVING WARRANTY FOR THIS NE...
-
REDMI TV NOT WORKING, NOBODY ATTENDING FOR RECTIFYING THE FAULTThampy George / Television TV October 5, 2023 / Thiruvalla / KeralaMy TV BECOME FAULTY NOW MORE THAN 45 DAYS, MANY TIMES CALL CUSTOMER SERVICE AFTER ONE 25 DAYS THEY COME FOR CHECK THE TV. AFTER THAT WE TRIED TO CALL ...
-
Gemini telivision channel not working properlyChalapathy / Television TV September 18, 2023 / Chittoor / Andhra PradeshGemini telivision channel its not properly working sounds system and also not came clear voice sometimes what's happening here,so do need full team he...
-
F&D led tv 40 incImran shaikh / Television TV September 8, 2023 / / Maharashtra06/07/2023 tv lekar gaye hai aur phone karre hai company to koi response nhi dera hai bas naye naye bahane banate hai aesa lagra hai ki ye company ne ...
-
F&D led tv 40 incImran shaikh / Television TV September 8, 2023 / Mumbai / Maharashtra06/07/2023 tv lekar gaye hai aur phone karre hai company to koi response nhi dera hai bas naye naye bahane banate hai aesa lagra hai ki ye company ne ...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply