Non delivery of order cheated by online shopping website themobilestore.in
Complain ID : CC20968 69
Shopping Complaint
Complaint Date : July 7, 2016
Dear Sir/Mam,
I would like to bring into your kind notice that I have been cheated by online shopping website "www.themobilestore.in"
I had order a wrist watch for my son online through THE MOBILE STORE against Order Id: #100068306, transaction was done successfully and they have sent order confirmation mail as well. Suddenly, they have sent another mail regarding order cancellation, when i communicated to them they said that stock is unavailable and prices were wrongly mentioned over website.
I had communicated to them again requesting that to not cancel my order as there is no customer fault and when I ordered the product, stock was available in the discounted price and they had also accepted the money transaction and given me the order confirmation.
Then again they customer team called me and said that they have rights to cancel the order without liability and it is also mentioned over website terms & conditions.
Then, I had gone through the terms & conditions and found that order can be cancelled only in case on non approval of payment from the banking authorities AND the price reflected over website at the time of placing order shall be considered as final.
Now, they have forcefully cancelled my order and sent mail with reference id # TMS1607E26 stating order cancellation and refund of money.
I would request you to demolish their monopoly and manipulation.
Thanks for your kind consideration in advance.
Rgds,
Omesh
9650177233
I would like to bring into your kind notice that I have been cheated by online shopping website "www.themobilestore.in"
I had order a wrist watch for my son online through THE MOBILE STORE against Order Id: #100068306, transaction was done successfully and they have sent order confirmation mail as well. Suddenly, they have sent another mail regarding order cancellation, when i communicated to them they said that stock is unavailable and prices were wrongly mentioned over website.
I had communicated to them again requesting that to not cancel my order as there is no customer fault and when I ordered the product, stock was available in the discounted price and they had also accepted the money transaction and given me the order confirmation.
Then again they customer team called me and said that they have rights to cancel the order without liability and it is also mentioned over website terms & conditions.
Then, I had gone through the terms & conditions and found that order can be cancelled only in case on non approval of payment from the banking authorities AND the price reflected over website at the time of placing order shall be considered as final.
Now, they have forcefully cancelled my order and sent mail with reference id # TMS1607E26 stating order cancellation and refund of money.
I would request you to demolish their monopoly and manipulation.
Thanks for your kind consideration in advance.
Rgds,
Omesh
9650177233
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