Expiry of cash refund on snapdeal.com
Complain ID : CC16592 74 Complaint's Reply
Shopping Complaint
Complaint Date : March 19, 2016
- State : Delhi
- City : West Delhi
- Address: R-124, Vani Vihar, Uttam Nagar, New Delhi-59
I received a total of Rs. 998 as my SD cash on www.snapdeal.com against return of two pairs of shoes on 4th Feb, 2015 and 11th Feb, 2015 respectivley. After that I also purchased a calculator and forgot to redeem my SD cash and made COD(Cash On Delivery). I also ordered a watch for Rs.304 in August and returned it in the same month. At that time my account was showing Rs.998 as my SD cash. I opened my account yesterday, to my surprise I found it to be Rs. 304. I complained the same to the company customer care but they are giving an excuse that it is their policy that SD cash expires after 1 year. All of my precious money is which amounts to be Rs. 694 effectively is lost.
Kindly look into the matter and favorable response in customer's interest is solicited.
Kindly look into the matter and favorable response in customer's interest is solicited.
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by Snapdeal:
(4 of 5)
Dear Customer,
We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [email protected] with these details so that we may assist you with this issue.
Regards,
Team Snapdeal
by Snapdeal:
(4 of 5)
Dear Customer
We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [email protected] so that we may assist you further.
Regards,
Team Snapdeal
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