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Expiry of cash refund on snapdeal.com

Complain ID : CCN016592   36   Complaint's Reply

Shopping Complaint Complaint Date: March 19, 2016
  • State :  Delhi
  • City :  West Delhi
  • Address: R-124, Vani Vihar, Uttam Nagar, New Delhi-59
I received a total of Rs. 998 as my SD cash on www.snapdeal.com against return of two pairs of shoes on 4th Feb, 2015 and 11th Feb, 2015 respectivley. After that I also purchased a calculator and forgot to redeem my SD cash and made COD(Cash On Delivery). I also ordered a watch for Rs.304 in August and returned it in the same month. At that time my account was showing Rs.998 as my SD cash. I opened my account yesterday, to my surprise I found it to be Rs. 304. I complained the same to the company customer care but they are giving an excuse that it is their policy that SD cash expires after 1 year. All of my precious money is which amounts to be Rs. 694 effectively is lost.
Kindly look into the matter and favorable response in customer's interest is solicited.

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    by Snapdeal:

    (4 of 5)

    Dear Customer,

    We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on writetous@snapdeal.com with these details so that we may assist you with this issue.

    Regards,
    Team Snapdeal

    by Snapdeal:

    (4 of 5)

    Dear Customer

    We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.

    Regards,
    Team Snapdeal

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