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Expired warranty product sold by Amazon and Coolpad doesn't provide any information of denial letter

Consumer Complaint ID : CCNO31443   121

Shopping Complaint  Post date : January 28, 2019

Hi Team Your support required -

I have already complained the same situation on 28 June 2018 on Jago Grahak Jago and on consumer helpline portal but still I didn't receive any updates on it. I think the team is lazy and they will not work on it without any bribe or any money.

#My Concern -
I purchase a mobile phone coolpad on 30 December 2017 from, I got an issue in this mobile phone's battery. When I reaches to the manufacturer / service center for the service of its battery. The service boy submitted it on 23 June 2018 and told me that it will return you within 5 to 10 days and he gave me the jobsheet number for submition.

After a long means 5 days I called him to ask the status for it. He told me that the product warranty has been expired on 29 April 2018 and it will be chargeable 800 to 1000 INR, I asked him why ? He told me as per our system it was purchased on 30 April 2017 and warranty of 1 year has been expired on 29 April 2018.

I told him that it was purchased on 30 Dec 2017 and have an invoice of it. He saw it again but deny that our system shows only 30 April 2017 and told me that please ask to amazon.

When I talked to amazon with the same situation, amazon told me that it is impossible. Amazon ask me to provide the denial letter or email from the manufacturer. When I reaches once again to the service center for the denial letter. The service center guy deny to provide me it and told me that the warranty of this phone has been expired so that I am not able to provide the denial letter or email. If it was under warranty I will provide you the proper service of its battery. But at this stage we are not able to provide you.

I already contact with Amazon and Coolpad for my resolution both are not providing me. Amazon asking for denial letter as an proof of warranty and coolpad doesn't provide it due to warranty expired.

So that I would like to request you to kindly help me out for my concern.

Contact Details
## Coolpad Service Center @
Rajasthan Telecom
Place Old RTO Office Dabla Road Kotputli - 303108
phone 9887353473
mail [email protected]

Thanks in advance

Anilraj Kumar Sarawata
Mob- 9414751739

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