Fake commitments made to sell an expensive package at Kaya

For last few years have had some acne scars on my face and had left all hope to get back my old smooth & beautiful flawless skin like before. I had heard of Kaya skin clinic and thought of visiting once to find out about the treatments they offer and the pricing.

The lady Ms.Sunita Bose with immense marketing strategies convinced me to avail the treatment packages that they have crafted for such cases like me and assured 100% results of the treatment they offer. I was little skeptical at the beginning and I requested them to allow me sometime as the package that they were offering me was priced highly equivalent to buying gold. An amount of INR 51,000 thousand is not a matter of joke definitely.

I told her is this going to give me 100% clear skin, they said the package includes 02 micro needling sessions & 01 PRP(vampire facial) and you will not believe the results. Your skin will be rejuvenated from the roots of the scars and new skin will grow and old skin would peel off. We can guarantee 100% results that no other skin clinic can offer. I got some confidence but still didn’t know if this will actually give results. Then one fine day Ms. Sunita Bose made me speak to Ms.Puja Das over telecon. She assured that she found results in only 01 session of micro needling and it really works. And I should blindly go ahead and get the treatment done. Then I still said I need time to decide. On saying that they said the package offer validity period is short and I have to make an advance and book the package before 31st March, 2018, post which the rates would increase. I requested them to offer me just 01 micro needling first so that I can see if it works or not, based on which I will decide If I need to buy the next session. But Sunita said I have to buy the package only and cannot buy 01 treatment at a time. I blindly trusted them and thought I have no other choice than to pay a massive amount and buy the package to get back my beautiful skin once again.

I went ahead and made an advance payment of INR 12,373 on 25th March, 2018. I said please start the EMI from May, 2018 onwards as I don’t have leaves hence will be able to attend the first micro needling session end of April, 2018. They agreed and then I went for my first micro needling session on 20th April, 2018. They applied some numbing cream on my face at Phoolbagan branch and then doctor Nidhi Jindal who saw me for the first time that day gave me a list of Serum, Sunscreen, Toner, Anti aging serum & Cleanser that had to be bought from the branch only. I agreed to pay another 3.5K to 4K to buy them. I had a feeling that, when I am paying 51K to get back my beautiful skin, then why not this also. Went to Loudon street branch with them, got the treatment done and left. I agreed to follow the chart that Dr.Nidhi gave diligently. I had told Sunita about my heart disease, high blood pressure for which I am on medication and had shared the names of the medicines on 25th March, 2018. So that I can be sure that nothing affects my health. They assured it isn’t a problem at all to go ahead with this treatment.

Approximately after 3 days I got in touch with Sunita to understand when I can see results, she directed me to another person saying she was on leave.I called up the clinic and the lady said she will speak to the doctor and call me back. I got a call back after 2 hours saying that I will get to see the changes in 3 to 4 weeks time. Then I have to come for a doctor’s followup meet and then we can decide the next date for the next session. Then I was travelling hence got an appointment with the doctor for 20th May, 2018. I was still quiet although I did not see even 0% changes on face and the scars were as it is. People have been laughing on me saying Kaya made you a fool. All these things don’t work and we see no changes on your face. I am extremely disheartened. I went to meet the doctor and she said she cannot find my previous pictures clicked on her Samsung tab, but she can see changes. I still said that I don’t see any changes and she has just seen me once before and then today. She said we cannot guarantee you 100% changes but you will see minor changes. And I was shocked to hear that as I was promised something else by Sunita when she was insisting me to buy the expensive package. Doctor called Sunita and then she started lying that she never guaranteed 100% results. Then for what did I spend my hard earned money which wasn’t even a less amount. Its so scarry to see people changing their words. As I kept on cross questioning and asked her to see my face and the before and after pictures on my cell phone. She asked the doctor to write a POV as they want 100% results and we can’t offer that. Is that what I expect from an organization like Kaya? So much harassment and then I get to hear that it will show just minor changes once I complete all three sessions. This is not professionalism I expected and how is it that the staffs keep changing their words once the expensive packages are sold to people like us. I am feeling cheated completely by Sunita for her fake commitments and assuring me to get back my smooth skin like before. I need a solution to this. I will never recommend anyone to use your services that come with only fake commitments. I will not blame Ms. Nidhi Jindal for anything as even she wasn’t aware of the fake commitments made by Ms.Sunita while selling me the package. I want my money back and I don’t wish to avail the next two sessions. I have lost all my trust from Kaya for few people who even get irritated if you call them with a query as you done see any results. CHEATED BY KAYA ON THE NAME OF 100% RESULTS. And yes the kind of behavior I got from Ms.Sunita was beyond my wildest of dreams. I can deal with anyone but not liars.Shame on you!! If you cant guarantee 100% results then why should one waste money on your self made highly priced packages? I have never seen people buying a product that assures only 20% results. Money is not grown on tress, seems like you need to be reminded that Sunita.

Please find my before and after pictures & my communication with Sunita this afternoon after they confirmed that they will refund my money back. See how they are playing cheap games with me. Please contact me at 9051885532 to see the date of clicking the picture on my phone. You can definitely check the dates and various details of a photograph from the properties option. I am looking forward to get results for the money i have spent based on the promises or else return me my money.