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DIRECT SALE OF FAKE PRODUCT

Complain ID : CCN034478   29  

Register Complaint Complaint Date: October 7, 2020
Sir,
The above mentioned madam came on Facebook live for selling of products which mainly included sarees, and told us to WHATSAPP for any buying of their products. So, I messaged that lady for a piece of saree which I liked. The saree costing Rs 3550 was sent to me by her via DTDC AWB no. K25742190 shipped on 2nd OCT,2020. The product turned out to be poor, damaged quality as a result of which I asked for an replacement/refund; for which she never agreed for, instead of she kept mentally harassing me repeatedly, I have pointed out in Facebook live she didn't say anything about refund policy. I have tried to reason with her citing she has no GST BILL of her product from her shop, without any license she has sold the fake product with me.
I have failed all my reasons with her. She stood her ground in spite she being at fault. Alas! I had to make an complaint to you guys @Consumer Forum. Please look into this and help me with the refund of my money.

Thanking You
Yours faithfully
Moushumi Roy




DEALER NAME: MOUSUMI BISWAS BASAK
ADDRESS: FLAT NO 402,
11/1B, EKDALIA PLACE,
KOLKATA- 700019
CONTACT NO: MOB :9830989592
https://www.facebook.com/BASAKSAREEmousumi/
https://goo.gl/maps/mnWn9TzSjmuY4nNX8
Complaint Against : BASAK SAREE

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