OYO room cancelled booking but no refund of money

Anis Afzal / Online Order / January 15, 2020 / Aligarh / Uttar Pradesh

Address: Greater Azad Enclave, Dhorra, 233, Near Aftab Cement Agency

From: Anis Afzal Date: Mon, 9 Dec 2019, 10:00 pm Subject: Re: Booking Confirmed - OYO 9386 Hotel Mannys Plaza, Booking No. XOBZ3246 To: OYO Rooms This is to inform you that when I came to checkin in the hotel on the due date 7-12-2019, I found my booking was canceled. I had already paid the booking amount to OYO on 6-12-2019 through internet banking and the amount has already been deducted from my account. Thanks to the hotel people that they booked me one room after my request. I paid them full amount in cash. I had contacted your customers service same day on 7-12-2019 at around 8 pm. I asked him to revert back my money back to my account. He told it will go back to my account next day. But till now no money has been refunded back to my account. Kindly refund my amount immediately. Or otherwise suggest me to do some legal action against your company for not providing me service for which I have paid. Dr. Anis Afzal


Complaint Against : From: Anis Afzal Date: Mon, 9 Dec 2019, 10:00 pm Subject: Re: Booking Confirmed - OYO 9386 Hotel Mannys Plaza, Booking No. XOBZ3246 To: OYO Rooms This is to inform you that when I came to checkin in the hotel on the due date 7-12-2019, I found my booking was canceled. I had already paid the booking amount to OYO on 6-12-2019 through internet banking and the amount has already been deducted from my account. Thanks to the hotel people that they booked me one room after my request. I paid them full amount in cash. I had contacted your customers service same day on 7-12-2019 at around 8 pm. I asked him to revert back my money back to my account. He told it will go back to my account next day. But till now no money has been refunded back to my account. Kindly refund my amount immediately. Or otherwise suggest me to do some legal action against your company for not providing me service for which I have paid. Dr. Anis Afzal
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    by OYO:

    HI guest,
    Our team attended the concern diligently and the needful communication has been sent over the Email. We assure you such instances will not take place again. let us know for any other assistance.
    Team OYO