Voltas AC Service and repair complaint Sector 52
Complain ID : CCN021249 31
Online Fraud
Complaint Date: July 21, 2016
Modified date: July 22, 2016
Hi,
We got our Voltas AC around 3 years back and this year on June 30, when it was not cooling. We called the customer care fix it. The service centre guys came and said that the AC needs gas filling. Hence they would need to take the AC to their godown, to which we agreed as there was no other option.
They got the AC back after 3 days on 4 July saying there is a lot of repair work and they had to change the capillary filter as well and charged us an exorbitant amount of 3700 for gas filling, repair, capillary filter, transportation and visiting charges.
Its not even 20 days and Ac is again not cooling as there was a spark in the AC.
This is completely unacceptable. It seems that Voltas has tied up with inexperienced service providers as firstly they took 3 days to fix the AC and we have no idea what they did to the AC in the godown. And now the Ac is not working properly.
I want someone senior to look into it urgently and take action.
Bill No- 407
Bill No- 614
The service center details are:
RR Aircon service
Plot Number 523, Ground Floor, Vill Chakkarpur
Near Shiv Mandir and Power House
Gurgaon
Mobile- 9873546105
S TAX NO. AHNPY3079PSD001
Regards,
Gaurav Mahajan
9953107044
alishagupta.in@gmail.com
We got our Voltas AC around 3 years back and this year on June 30, when it was not cooling. We called the customer care fix it. The service centre guys came and said that the AC needs gas filling. Hence they would need to take the AC to their godown, to which we agreed as there was no other option.
They got the AC back after 3 days on 4 July saying there is a lot of repair work and they had to change the capillary filter as well and charged us an exorbitant amount of 3700 for gas filling, repair, capillary filter, transportation and visiting charges.
Its not even 20 days and Ac is again not cooling as there was a spark in the AC.
This is completely unacceptable. It seems that Voltas has tied up with inexperienced service providers as firstly they took 3 days to fix the AC and we have no idea what they did to the AC in the godown. And now the Ac is not working properly.
I want someone senior to look into it urgently and take action.
Bill No- 407
Bill No- 614
The service center details are:
RR Aircon service
Plot Number 523, Ground Floor, Vill Chakkarpur
Near Shiv Mandir and Power House
Gurgaon
Mobile- 9873546105
S TAX NO. AHNPY3079PSD001
Regards,
Gaurav Mahajan
9953107044
alishagupta.in@gmail.com
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