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Samsung j2 in problem hanging on samsung logo. they said me its software problem

Complain ID : CCN023229   20  

NGO Complaint Complaint Date: January 18, 2017
Modified date: January 18, 2017
I have given my mobile samsung j2 in problem hanging on samsung logo. they said me its software problem we wiil slove by two days and we will call u come and pick u r phone .but they didnt call me if we asking give my mobile back they r talk irresponisable what can do u on us go on we can handle it and we now how to handle it they r chetting samsung company also

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