Faulty Mobile Mobile servicing Issue Complaint to INTEX -Ref No: 2016291662200KBQRY
Complain ID : CC16030 100
NGO Complaint
Complaint Date : February 15, 2016
- State : Andhra Pradesh
- City : Vijayawada
- Address: 28-25-16, Nasrullahkhan Street, ATUNDALPET, Vijayawada, AP, PIN: 520002
SUB: Regarding Mobile servicing Issue. Complaint to INTEX -Ref No: 2016291662200KBQRY, 2016212165914717CCDO, SR1202165914
VASAVI ASSOCIATES
CLOUD SWIFT: IMEI NO :911475500005964, JOB SHEET NOs : 512117177022T001, 601117177045T001.
Invoice Number: S374EB/15-16/63681
Dear Sir,
I bought INTEX CLOUD SWIFT mobile on 23th DEC 2015 for 8,888rs/-as enclosed copy of bill. I got a problem with 10days of purchase, the phone was neither switching on nor charging.
I gave it for servicing in VASAVI ASSOCIATES, TIN NO: 36480100638, on 11/12/2015.
I have been informed from your Customer care that it is resolved and said please come and collect. When I went there, they have cheated me by giving “Intex Trend (USED)” with my IMEI sticker placed on it, without informing me that they are replacing with another mobile. When I asked them, that it is not my phone, they said, we have replaced with Trend and your phone is dead. I have refused to take that already used mobile as a replacement for the new one. Later they said we were unable to service it and we will replace your mobile with new mobile.
On 11th Jan 2016, they offered Intex Aqua Power HD as a replacement. This mobile is not at all matching with the Specification of my mobile and the price of that mobile is also less compared to my mobile. I have asked for the same specifications and they are delaying and not providing the solution.
Till now, two months are completed, but mobile was not still replaced. On 06/02/2016, Saturday, they said they will give another mobile Intex Aqua Super as replacement and made me wait for 3hrs, later they said we are not getting approval and we will provide you on Monday (08/02/2016). Every time the service Engineers and managers (Bharath (CM) & Mohan Mumar (ASM) of Vasavi Associates are giving me different reasons.
Please take necessary action and it is giving me lot of mental stress. I need to be compensated.
VASAVI ASSOCIATES
CLOUD SWIFT: IMEI NO :911475500005964, JOB SHEET NOs : 512117177022T001, 601117177045T001.
Invoice Number: S374EB/15-16/63681
Dear Sir,
I bought INTEX CLOUD SWIFT mobile on 23th DEC 2015 for 8,888rs/-as enclosed copy of bill. I got a problem with 10days of purchase, the phone was neither switching on nor charging.
I gave it for servicing in VASAVI ASSOCIATES, TIN NO: 36480100638, on 11/12/2015.
I have been informed from your Customer care that it is resolved and said please come and collect. When I went there, they have cheated me by giving “Intex Trend (USED)” with my IMEI sticker placed on it, without informing me that they are replacing with another mobile. When I asked them, that it is not my phone, they said, we have replaced with Trend and your phone is dead. I have refused to take that already used mobile as a replacement for the new one. Later they said we were unable to service it and we will replace your mobile with new mobile.
On 11th Jan 2016, they offered Intex Aqua Power HD as a replacement. This mobile is not at all matching with the Specification of my mobile and the price of that mobile is also less compared to my mobile. I have asked for the same specifications and they are delaying and not providing the solution.
Till now, two months are completed, but mobile was not still replaced. On 06/02/2016, Saturday, they said they will give another mobile Intex Aqua Super as replacement and made me wait for 3hrs, later they said we are not getting approval and we will provide you on Monday (08/02/2016). Every time the service Engineers and managers (Bharath (CM) & Mohan Mumar (ASM) of Vasavi Associates are giving me different reasons.
Please take necessary action and it is giving me lot of mental stress. I need to be compensated.
Related complaints
-
Login errorMohan Kumari. S / NGO Complaint / November 3, 2020 / Mysore / KarnatakaI login my 1st number and accidentally deleted the app then I login with my 2nd number it worked but after sometime I don't know what happened it is again asking to login -
Daraback shows sometimes wrong, I had a problem with my databack from last 3 months.Gangadhar / NGO Complaint / February 17, 2019 / Tanuku / Andhra PradeshRespect sir/madam, Iam one of user of databack. My registered mobile number :9063499144 My registered email:[email protected] I had a problem with my databack from last 3 months.when i signing into data back it shows something went wron...
-
Not login databack app, problem with my databack from last 3 monthsMr. Umesh Saini / NGO Complaint / May 12, 2017 / Gurgaon / HaryanaRespect sir/madam, Iam one of user of databack. My registered mobile number :9529039624 My registered email:[email protected] I had a problem with my databack from last 3 months.when i signing into data back it shows something went wrong please t...
-
Actually the app in mobile were not able to work properly, query regarding phoneBaishnavi / NGO Complaint / May 9, 2017 / Jalandhar / Punjabsir my mobile is not started from past 2 days. Actually the app in mobile were not able to work properly so I thought if I will switched if off and then on then it will work but when I was try to open my mobile it wont be started yet. When I switched...
-
Lava iris X8 flip cover with circle window from Zaheerabad sangareddy districtAdarsh Kulkarni / NGO Complaint / February 14, 2017 / New Delhi / Delhidear sir i am from Zaheerabad sangareddy district my mobile (lava iris X8)flip cover has damaged, so i want to bay new one. where shall i get it. please suggest exact place because yesterday i asked lot of mobile centers. please help me.
-
This app compllient, This is fake app,so many times I had loss more moneyJagadeeswara rao / NGO Complaint / February 13, 2017 / Mumbai / MaharashtraThis is fake app,so many times I had loss more money, present win person are your persons,loss person are outers
Service issue | Complaint | Query | Feedback | Suggestion | Reply