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Order Cancelled by Flipkart (Order Moto X Style on date 27 November 2015)

Complain ID : CCN015476   17   Complaint's Reply

NGO Complaint Complaint Date: December 4, 2015
  • State :  Delhi
  • City :  New Delhi
  • Address: 109, Netaji Subhas Avenue

Dear Sir,


We have order the following order to Flipkart on date November 27, 2015. Order ID: OD204541373205706000 Incident ID: IN1512010032286288128 Tracking ID: FMPP3297908571 Filpkart has cancelled the order without taking confirmation from us and not delivering the product. We have booked the order based on some prmotional offer, thus we lost the same and we get harrassed by the Flipkart delivery team.


We seek for compensation.

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    Online Fraud by Flipkart by Aniruddh:

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    I am a new user on flipkart & made my first purchase through flipkart app..
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    Product name- Cherokee Slim Fit Men's trousers (3 Quantity)
    The order was successfully placed & I got an email from the company that it will deliver the order by 1st Dec. Now when I have not received the order on committed date, i thought to Check the website.. But it was embarrassing that the flipkart has marked my order as returned by me (which is never received & attempted for delivery on my address)
    Now I thought to raise the complaint against them on the website.. But when I have logged to the website as well as flipkart app, it is showing that there are no orders in your account & therefore I am not able to select the option to raise the complaint but then i finally made a complaint through another route..
    Now I called there toll free customer care 18002089898 where they apologize their mistake & told that it is the mistake of courier partner & we will resolve the same within 48 hours..
    Today i received the call from Flipkart's Executive Mr. Naim who told me that they will not ship the product to me because i have cancelled my order which is totally a lie (coz i havnt cancelled my order not i will wish for the same because its on 85% off & that too on cash on delivery)..
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    I have all the emails/snapshots/recording of phone calls with their executives ready..
    Aniruddh

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