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Failure to deliver handset by Mi service center Gadgetwood eservices,

Complain ID : CCN015679   22  

NGO Complaint Complaint Date: January 13, 2016
  • State :  Delhi
  • City :  New Delhi
  • Address: H.No-12, Fogat Appartmt. Gali No.^-D, Mahiplapur- New Delhi- 110037
Redmi Prime 2 handset by Mi.com pruchased from flipcart. it's camera is not working after one month of usages. This is under warranty. I called to Mi customer care No. 18001036286 and suggested to use paid services of 189/-Rs and handset will be pickup from residence and delivered after repair within 5 days. I opted and paid amount on 2nd of Jan 2015 Ticket ID no. Xio-2016010108841, But when I call to Egadgetwood services says again 3 to 5 days extension and no given final date of handset delivery. During this period I am mentally harrassed by Mi customer service team and again there is no confirm or final date given by customer service to handover my handset.
Kindly suggest I want to take legal action against service center and company. the address of service center is
4A/13-IIIrd floor,Tilak Nagar,
above TVS Showroom, Opp.Metro Pillar No:- 501
New Delhi :- 110018
Phone : (011) 600 12 600

Feel free to mail us:
For support issues: support@gadgetwood.com
For escalation/grievances: feedback@gadgetwood.com

service.in@xiaomi.com

Regards,
Rajeev Ranjan
Mob No +91-8527444299

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