Deficiency in the product Samsung Mobile Handset or service while still under warranty

Complain ID : CC16636   99   Complaint's Reply

NGO Complaint  Complaint Date : March 21, 2016
Dear Sir,
This is to bring to your kind notice and due direction that, I purchased a Samsung Mobile Handset (Model: J2) from the Samsung Dealer: "C D Traiding, Phase 10, Mohali" in Nov-2015. This Handset is still under-warranty.
Last week, my handset started giving some charging trouble and so I turn to the Samsung Service Centre to get it repaired as under one year free warranty. But they refused to provide me the due service free-of cost, instead they charge Rs. 400/- and thoroughly harassed me and blamed that you had intentionally done this.
Kindly give the due direction to get the Justice as under my Consumer Protection Right.

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