Mi4i Mobile Phone in the Service Centre since 50 days
Complain ID : CCN020894 24
Mobile Complaint
Complaint Date: July 5, 2016
Respected Sir,
My name is Vivek Shah. I live at 9, Sumedha society, bhairavnath road, maninagar, ahmedabad-380008.
I have purchased XIOAMI Mi4i Mobile phone from Online Flipkart Website on 28/10/2015 with IMEI no. : 867634021608961. My phone had a charging problem and touch screen problem on 18/05/2016 and i have submitted the phone on 19/05/2016 to the Xiaomi Exclusive Service Center in Vadodara at Trident Complex. They created the jobsheet with no. : JS16051901025 (attaching soft copy with it) mentioning expected date of return as 03/06/2016. I visited the service centre to get my phone back, but it was not returned asking me to take back phone after 2 weeks as spare parts are not available. i visited again after 2 weeks, but still the phone was not repaired. They told me to talk to customer care on 1800 103 6286. I am constantly following them up from the last 7 days since 28/06/2016. They made me the false promises to be called up by the after sales team in the next 24 hours for the update. But no call for the update till date is received. In the process, I talked to Abdullah, Mayank,Dharam, Ramakrishan, Harsh (as they told-they all are senior supervisor). They deny to talk with the manager and no one is taking action. Neither call has been transferred to After Sales department. No provision for spare phone is available as told by them and neither for replacement. I am a middle class person cannot afford the another phone. My phone is there in the Service Centre from above 50 days.Please help in the case. Attaching Bill Copy and Jobsheet Copy for reference.
Yours Sincerly,
Vivek Shah
My name is Vivek Shah. I live at 9, Sumedha society, bhairavnath road, maninagar, ahmedabad-380008.
I have purchased XIOAMI Mi4i Mobile phone from Online Flipkart Website on 28/10/2015 with IMEI no. : 867634021608961. My phone had a charging problem and touch screen problem on 18/05/2016 and i have submitted the phone on 19/05/2016 to the Xiaomi Exclusive Service Center in Vadodara at Trident Complex. They created the jobsheet with no. : JS16051901025 (attaching soft copy with it) mentioning expected date of return as 03/06/2016. I visited the service centre to get my phone back, but it was not returned asking me to take back phone after 2 weeks as spare parts are not available. i visited again after 2 weeks, but still the phone was not repaired. They told me to talk to customer care on 1800 103 6286. I am constantly following them up from the last 7 days since 28/06/2016. They made me the false promises to be called up by the after sales team in the next 24 hours for the update. But no call for the update till date is received. In the process, I talked to Abdullah, Mayank,Dharam, Ramakrishan, Harsh (as they told-they all are senior supervisor). They deny to talk with the manager and no one is taking action. Neither call has been transferred to After Sales department. No provision for spare phone is available as told by them and neither for replacement. I am a middle class person cannot afford the another phone. My phone is there in the Service Centre from above 50 days.Please help in the case. Attaching Bill Copy and Jobsheet Copy for reference.
Yours Sincerly,
Vivek Shah
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