Harrasment Case, Bought a Washing Machine financed by Capital First Ltd
Complain ID : CC16031 74
Loan Complaint
Complaint Date : February 15, 2016
Dear Sir,
I bought a Washing Machine and got it financed by Capital First Ltd., initially I was planning to buy it directly in 100% cash, but the representative from Capital First convinced me to run it through Capital First, as the Loan was at 0%. I though it would be okay to do it as as it was on 0% interest rate. They told me that it will be very smooth and and I will never face any issues, the payment will be linked to my savings account and automatically every month the EMI will be deducted from my account. They told me that I will not get into any trouble of payments. Now, every month I recieve multiple calls from Capital First for collection, they harras me on the phone. I keep telling them that it will get automatically deducted from my account, even then they keep calling me continously and harrass me. Last month I paid through NetBanking. I told Capital First that I have signed a form for electronic transfer, then why should I pay you separetely, but they kept calling multiple times everyday. Now this month-Feb'16, they again have started calling me and there collection managers have been very rude with me, they are saying that, why have I taken loan if I cant pay, they sent somebody to my house to collect money. My mother at home got scared of them, she is going through a depression at this old age and this has added more tension and stress to her health. I called Capital first and I told them, why dont they deduct money from my account directly when I have signed the ECS form. Th this, they have mentioned that my bank says I(Chandra Shekhar) does not have sufficient balance. This is wrong, I have sufficient balance to pay a 2K INR EMI. Capital First has been harrassing my parents and me. I want to file a case against them. They are tortured the mental health of my mother.
Please suggest what should I do.
Best regards,
Chandra Shakhar
I bought a Washing Machine and got it financed by Capital First Ltd., initially I was planning to buy it directly in 100% cash, but the representative from Capital First convinced me to run it through Capital First, as the Loan was at 0%. I though it would be okay to do it as as it was on 0% interest rate. They told me that it will be very smooth and and I will never face any issues, the payment will be linked to my savings account and automatically every month the EMI will be deducted from my account. They told me that I will not get into any trouble of payments. Now, every month I recieve multiple calls from Capital First for collection, they harras me on the phone. I keep telling them that it will get automatically deducted from my account, even then they keep calling me continously and harrass me. Last month I paid through NetBanking. I told Capital First that I have signed a form for electronic transfer, then why should I pay you separetely, but they kept calling multiple times everyday. Now this month-Feb'16, they again have started calling me and there collection managers have been very rude with me, they are saying that, why have I taken loan if I cant pay, they sent somebody to my house to collect money. My mother at home got scared of them, she is going through a depression at this old age and this has added more tension and stress to her health. I called Capital first and I told them, why dont they deduct money from my account directly when I have signed the ECS form. Th this, they have mentioned that my bank says I(Chandra Shekhar) does not have sufficient balance. This is wrong, I have sufficient balance to pay a 2K INR EMI. Capital First has been harrassing my parents and me. I want to file a case against them. They are tortured the mental health of my mother.
Please suggest what should I do.
Best regards,
Chandra Shakhar
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