Refund request denied by IRCTC
Complain ID : CC20515 129
IRCTC Booking
Complaint Date : June 19, 2016
- State : Uttar Pradesh
- City : Ghaziabad
- Address: F1, Plot No 703
This complain is regarding the Cancellation request for ticket with PNR-6752613212 which I placed on 7th March 2016 through IRCTC mobile app. Although I placed cancellation request before preparedness of chart I haven't got any refund from IRCTC side as yet. Also the status was showing as "requested" as per inputs given by IRCTC customer support executive. While cancellation through mobile App it popped up an msg claiming train has already departed from the origin station and so need to file TDR.
I tried to file TDR through mobile app and it gave me some popped up message (which was not clear as to what it meant) since I didnt got any confirmation prompt from IRCTC I raised this concern timely (well before scheduled departure of train) to your customer support team on call.. and she confirmed me that the "ticket has been cancelled" and she also informed me that I ll get the confirmation of refund amount after 24 hrs. On further query raised on 13th March, IRCTC executive informed me that my cancellation is still in requested state.
With all this info I approached IRCTC to request refund , they denied saying refund cudnt be process as maximum time for TDR filing has expired ignoring the fact that I did applied for TDR by their mobile app and "IRCTC executive" confirmed me with its "status on call" that the request has been taken. Now IRCTC is simply denying to take any ownership of this failed request for which I was never prompted by them infact they are now not even responding to my mails for its resolution even when I supported my stand with valid proofs
I tried to file TDR through mobile app and it gave me some popped up message (which was not clear as to what it meant) since I didnt got any confirmation prompt from IRCTC I raised this concern timely (well before scheduled departure of train) to your customer support team on call.. and she confirmed me that the "ticket has been cancelled" and she also informed me that I ll get the confirmation of refund amount after 24 hrs. On further query raised on 13th March, IRCTC executive informed me that my cancellation is still in requested state.
With all this info I approached IRCTC to request refund , they denied saying refund cudnt be process as maximum time for TDR filing has expired ignoring the fact that I did applied for TDR by their mobile app and "IRCTC executive" confirmed me with its "status on call" that the request has been taken. Now IRCTC is simply denying to take any ownership of this failed request for which I was never prompted by them infact they are now not even responding to my mails for its resolution even when I supported my stand with valid proofs
Related complaints
-
Please cancel my tickets pnr no 4453117790Puneet nishad / IRCTC Booking / September 17, 2023 / Ghaziabad / Uttar PradeshMy train no.12779 and my pnr.no.is 4453117790 mai ticket karna chahta ho par mera ticket cancel nahi ho raha hai please help kyu ki mera confirm ticket other train mai ho gaya hai -
Online ticket booking issueMarripudi lavakumar / IRCTC Booking / September 11, 2023 / Ongole / Andhra PradeshHi sir my name is m lavakumar i booked a ticket through online and made payment also but in uts app it does not show my ticket and it shows incomplete transcation .check my transaction and confirm my ticket as soon as possible.
-
Regarding TDR of a train delayed more than 3 hoursPranup / IRCTC Booking / March 6, 2023 / Mangalore / KarnatakaToday the Rajdhani train that I was supposed to travel on, was delayed by 10 hours. On reaching the station at 11am, we were told that the told that the train would reach only after 9-10 hours. Since we had booked the ticket through the IRCTC app, we...
-
IRCTC Customer Service Phone Number +91 926 330 2500, Email ...Razukumar / IRCTC Booking / February 28, 2023 / Central Delhi / DelhiHow to contact IRCTC customer support at phone number? Call or write an email to resolve IRCTC issues: Refund, Account, Request for Information.
-
Why catering charges are deducted even i chooses "No Food" - Tejas express 22672Shankar / IRCTC Booking / August 11, 2022 / Chennai / Tamil NaduRecently I booked a ticket in Tejas express 22672 (Madurai to Chennai). I opted for "No Food" for all the passengers. But at the end of the ticket booking i have seen the catering charges as Rs 120/- is deducted for total 6 passengers. Attached the t...
-
TRAIN TICKET CANCELLATION PNR:8835046068 DUE TO TRAIN DELAYED MORE THAN EIGHT HOURSLakshminarayanan Sadhasivan / IRCTC Booking / August 6, 2022 / Cuddalore / Tamil NaduRESPECTED SIR, I had planned an urgent trip to my hometown. I had booked a confirmed tatkal ticket on train number 16351. As the train is delayed by more than eight hours from the starting point, I won't be able to reach my destination on specified d...
Service issue | Complaint | Query | Feedback | Suggestion | Reply