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Talk time Balance, not adjusted in Recharging Chosen Package Offered by Idea

Consumer Complaint ID : CCNO31791   32

Idea Complaint  Post date : March 13, 2019
  • Region :  Haryana
  • City :  Faridabad
  • Address: 63-A, IInd Floor, Ashoka Enclave Main, Sector 35

Subsequent to Abolition of LIFE TIME VALIDITY by TRAI, Idea Cellular is not allowing an "OPTION to TopUp" the Balance of Talk-time (Now Termed as "Main Balance" by Idea),in my case Rs225/-approx to Recharge for my preferred Package of Rs399/- by paying a TOP UP amount of Rs 174/-, being the difference between my Main Balance and preferred Package of Rs399/-. I have taken up the matter with Idea CSD, and their Appellate Authority. AN OPTION TO PAY DIFFERENCE AMOUNT (top up ) has not been provided despite repeated complaints. Idea is threatening to stop services on the expiry of Validity although I am willing to PAY AND RECHARGE.All commercial and Banking transactions are now OTP-dependent and their threat to stop services despite holding my Money will result in great inconvenience and harassment to me.

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Reviewed Item : Idea Complaint
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Complaint Against : Idea Cellular-Prepaid
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