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Extra 2% credit card swap charges taken purchased a washing machine from radhika marketing

Complain ID : CCN021049   19  

Credit Card Complaint Complaint Date: July 11, 2016
Modified date: July 11, 2016
resp sir,this is to inform you that i purchased a washing machine from radhika marketing and did payment of 22000 rs to radhika marketing from my hdfc credit card,but the merchant take 2% extra as card swap charges.but as per RBI guidlines this 2% cant be taken from the customer.so please let me know who is at fault in this,bank or merchant??and please take the necessary action. thank you. regards, vikas manocha ph.no- 9812439040

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