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Wrong and used product delivered by snapdeal

Complain ID : CCN017409   23   Complaint's Reply

Consumer Complaint Complaint Date: April 18, 2016
Hello, I ordered SONY TV whose details are given below. When I got package, outside covering was of Same Model but when I opened package, we found a Samsung TV which did not even have Remote Control. So the Samsung TV which I have received also looks fake. I tried contacting Snapdeal for return and refund but reply which I got from them goes like "We cannot process the refund or replacement request as your complaint does not pass our in-ternal checks" Apart from this there is no update from their end. Their internal request number for return request is "21502173". Could you help us in this regard, our mails to them did not get any further update on this. Below are order details. If you need anything else for proving same, please let me know. ORDER NO: 12370675672 SUBORDER NO:15545446339 INVOICE NUM-BER : S65525/15-16/1083 IN-VOICE DATE : 17-Mar-2016 Seller Details: CORPORATE TRADERS.-MUNDKA3 Khasra No-50/12 (Plot No – 185) & Khasra No- 50/13/1 (Plot No. 185 A) , Swarn Park Indus-trial Area, Mundka , CITY Delhi / STATE Delhi PIN 110041 COMPANY''S VAT TIN : 7986912832 COMPANY''S CST NO : 7986912832 Delivery By: DIS-PATCHED VIA Fedex_Surface DISPATCH DOC. NO. (AWB) 782613300736 Item details: Sony KLV-40R562C 101.6 cm (40) Full HD Internet LED Television ITEM CODE : DH169235 Amount: 49399.00



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    by Snapdeal:

    (4 of 5)

    Hi Customer,

    Our team has already got in touch with you and informed that your complaint has not passed our internal checks.



    Thanks,
    Team Snapdeal

    MY ABOVE COMPLAINT by Deepti Verma:

    (4 of 5)

    INTERESTING BEHAVIOUR BY SNAP DEAL.WHAT DO YOU ACTUALLY MEAN YOU WILL DELIVER WRONG PRODUCT AND ALSO GIVING CERTIFICATE OF HONESTY BY YOUR OWN INTERNAL CHECKING TEAM.WHAT ABOUT THE CONSUMER PROTECTION THAN.YOU ARE SAYING THAT I AM LODGING FALSE COMPLAINT AFTER GIVING ALMOST 50000 RS. HOW FOOLISH AM I.I AM STILL WAITING RESPONSE FROM A IRRESPONSIBLE COMPANY.

    by Snapdeal:

    (4 of 5)

    Hi Customer,

    Our team got in touch with you and informed that correct product has been delivered hence we can not entertain the complaint.



    Thanks,
    Team Snapdeal

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