IFB washing machine not serviced for months
Complain ID : CCN019997 26 Complaint's Reply
Consumer Complaint
Complaint Date: June 13, 2016
my IFB washing mahince is under AMC.
I am not able to use the washing machine SENORITA DX for last few months. Last 3 times when I logged the complaint through Toll free, it was canceled without solving the problem. (ticket no. 1101985073(mar'16), 1102250036(apr'16), 1102485289(may'16).
1. Once IFB technician had visited and informed that "Door lock" is to be replaced, He has taken the "Door lock" but replacement is not yet received. IFB service centre at Kollam is not responding properly, now they are saying that some other service centre will attend but till date nobody has attended.
2. I have not yet receive the AMC papers.
I have not came across such pathetic service in life, I request you to immediately look into the matter.
I am not able to use the washing machine SENORITA DX for last few months. Last 3 times when I logged the complaint through Toll free, it was canceled without solving the problem. (ticket no. 1101985073(mar'16), 1102250036(apr'16), 1102485289(may'16).
1. Once IFB technician had visited and informed that "Door lock" is to be replaced, He has taken the "Door lock" but replacement is not yet received. IFB service centre at Kollam is not responding properly, now they are saying that some other service centre will attend but till date nobody has attended.
2. I have not yet receive the AMC papers.
I have not came across such pathetic service in life, I request you to immediately look into the matter.
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Complaints
by IFB:
(4 of 5)
Dear Sir/Madam,
We regret the inconvenience caused to you.We have escalated
your concern and will attend to it immediately.
Assuring you our best services.
IFB Team.
by IFB:
(4 of 5)
Dear Sir
Hope your issue has been resolved.
In case you require further assistance, you can contact us on:
BSNL & MTNL subscribers: 1860 425 5678
Other subscribers: 1800 3000 5678
Email id: customerservice@ifbglobal.com
We assure you our best services.
IFB Team
Withdrawing Complaint - Issue resolved by Sunil Kumar:
(4 of 5)
Thank you, my complaint regarding washing machine is resolved.
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