No action from bank for unauthorized transaction
Complain ID : CCN032666 22
Banks Complaint
Complaint Date: June 11, 2019
- State : Maharashtra
- City : Pune
- Address: B-702, Waves Society, Kala Khadak Road, Wakad, Pune-411033
Hello,
Please find my cyber cell complaint attached in document session.
There were unauthorized transactions of 56299 INR happened from my salary account on 7th April 2019.
My complaint is related bank action over the incident :
1. As I had already informed bank about suspicious activity about my account before transaction, but no action taken from back side.
2. They have not yet provided Answer to my complaint for point number 1. and they have simply closed my complaint.
3. IVR system they are forcing to use in case of emergency situation (which is not customer friendly, we have pressed many buttons to reach customer care)
4. Bank is not giving assurance for future security or not guiding me for safe and secured banking, Instead bank operation Manager behave rudely and ask me to go to media if I want, it’s a regular case for them and violet the Consumer policy of bank itself (customer should treat sympathetically in such case)
5. I personally work with Cyber cell officer and found Fraudant account number, but bank close my complaint and didn't provide me further help.
As a tax payer of this country, I'm paying tax on my salary and my hard earn money is vanished from my bank account, where I will get help? If what this money is used for terrorist activities? who will take the responsibility? Finally, I'm putting my grievance here, kindly help me to get my money back please.
Best Regards,
Pravin Suresh Chandekar
+919503542172
Please find my cyber cell complaint attached in document session.
There were unauthorized transactions of 56299 INR happened from my salary account on 7th April 2019.
My complaint is related bank action over the incident :
1. As I had already informed bank about suspicious activity about my account before transaction, but no action taken from back side.
2. They have not yet provided Answer to my complaint for point number 1. and they have simply closed my complaint.
3. IVR system they are forcing to use in case of emergency situation (which is not customer friendly, we have pressed many buttons to reach customer care)
4. Bank is not giving assurance for future security or not guiding me for safe and secured banking, Instead bank operation Manager behave rudely and ask me to go to media if I want, it’s a regular case for them and violet the Consumer policy of bank itself (customer should treat sympathetically in such case)
5. I personally work with Cyber cell officer and found Fraudant account number, but bank close my complaint and didn't provide me further help.
As a tax payer of this country, I'm paying tax on my salary and my hard earn money is vanished from my bank account, where I will get help? If what this money is used for terrorist activities? who will take the responsibility? Finally, I'm putting my grievance here, kindly help me to get my money back please.
Best Regards,
Pravin Suresh Chandekar
+919503542172
Related complaints
-
Fraud in charges complain against Axis bankSachin vadoliya / Banks Complaint April 15, 2019 / Thane / MaharashtraMy name is sachin. I have salary account in axis bank and acount number is 916010057326411. He charge me 150Ors . I paid this amount. Now he is saying... -
Bank linking status Inactive, I have link my adhaar to Bank of MaharashtraPRANAY MESHRAM / Banks Complaint March 5, 2019 / Nagpur / MaharashtraI have link my adhaar to Bank of Maharashtra but when I see adhaar bank linking status on uidia portal it shows inactive.pls help me my scholarship is...
-
Charged excess/ increase in service charges - HDFC Bank thanemahesh karia / Banks Complaint February 18, 2019 / Thane / MaharashtraI have opened HDFC bank account few months back but I have never requested them for SMS service. They started this service by themselves and started c...
-
Refund of my money, withdrawed money from Bank Of Maharashtras ATM, Ambegaon bk.Vishal Vijay Elanje / Banks Complaint February 11, 2019 / Pune / MaharashtraSir/Mam yesterday i withdrawed money from Bank Of Maharashtras ATM, Ambegaon bk.but I didn't get money from ATM and withdraw massage come from your si...
-
Argument, reply answer loudly, no co- operate very well, poor service, and answer like do what you wSachin Nageshrao Bijwe / Banks Complaint December 21, 2018 / Kalyan-Dombivali / MaharashtraAmrita pandit svc bank Kalyan w branch not co-op very well. She is argument with customer and speaking loudly reaction on customer. She has very poor ...
-
Argument, reply answer loudly, no co- operate very well, poor service, and answer like do what you wSachin Nageshrao Bijwe / Banks Complaint December 13, 2018 / Kalyan-Dombivali / MaharashtraAmrita pandit svc bank Kalyan w branch has very poor service. She is not co-op with well.argument with customer.and reply answer loudly to the custome...
Complaints
Service issue | Complaint | Query | Feedback | Suggestion | Reply