No action from bank for unauthorized transaction
Complain ID : CC32666 80
Banks Complaint
Complaint Date : June 11, 2019
- State : Maharashtra
- City : Pune
- Address: B-702, Waves Society, Kala Khadak Road, Wakad, Pune-411033
Hello,
Please find my cyber cell complaint attached in document session.
There were unauthorized transactions of 56299 INR happened from my salary account on 7th April 2019.
My complaint is related bank action over the incident :
1. As I had already informed bank about suspicious activity about my account before transaction, but no action taken from back side.
2. They have not yet provided Answer to my complaint for point number 1. and they have simply closed my complaint.
3. IVR system they are forcing to use in case of emergency situation (which is not customer friendly, we have pressed many buttons to reach customer care)
4. Bank is not giving assurance for future security or not guiding me for safe and secured banking, Instead bank operation Manager behave rudely and ask me to go to media if I want, it’s a regular case for them and violet the Consumer policy of bank itself (customer should treat sympathetically in such case)
5. I personally work with Cyber cell officer and found Fraudant account number, but bank close my complaint and didn't provide me further help.
As a tax payer of this country, I'm paying tax on my salary and my hard earn money is vanished from my bank account, where I will get help? If what this money is used for terrorist activities? who will take the responsibility? Finally, I'm putting my grievance here, kindly help me to get my money back please.
Best Regards,
Pravin Suresh Chandekar
+919503542172
Please find my cyber cell complaint attached in document session.
There were unauthorized transactions of 56299 INR happened from my salary account on 7th April 2019.
My complaint is related bank action over the incident :
1. As I had already informed bank about suspicious activity about my account before transaction, but no action taken from back side.
2. They have not yet provided Answer to my complaint for point number 1. and they have simply closed my complaint.
3. IVR system they are forcing to use in case of emergency situation (which is not customer friendly, we have pressed many buttons to reach customer care)
4. Bank is not giving assurance for future security or not guiding me for safe and secured banking, Instead bank operation Manager behave rudely and ask me to go to media if I want, it’s a regular case for them and violet the Consumer policy of bank itself (customer should treat sympathetically in such case)
5. I personally work with Cyber cell officer and found Fraudant account number, but bank close my complaint and didn't provide me further help.
As a tax payer of this country, I'm paying tax on my salary and my hard earn money is vanished from my bank account, where I will get help? If what this money is used for terrorist activities? who will take the responsibility? Finally, I'm putting my grievance here, kindly help me to get my money back please.
Best Regards,
Pravin Suresh Chandekar
+919503542172
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